My guest is Rich Jordan. Rich bought a home service plumbing business only a few short weeks ago in Pennsylvania. If you’re on Twitter, you might already be familiar with Rich as he has been tweeting about his time running the business and has been so much fun to follow. If you’re not already following him you’re missing out. During the episode we talk about Rich’s first few days in the business getting his hands dirty, fighting off competing offers for his plumbers from competitors, and a few moves he’s done to grow revenue 60% in only 8 weeks of ownership.  If you liked the Collin Hathaway episode from a few weeks ago you’re going to love this one as Rich reminds me of an early-days version of Collin. He is just getting started but has made tremendous progress already and I hope you enjoy getting to hear about his short journey so far.  For the full episode transcript and more information, visit alexbridgeman.com/podcast. I’m also the founder of The Operator’s Handbook, a print publication where small company operators share their insights and ideas for building more effective and profitable companies. Articles focus on process improvement, sales, hiring and training, managing culture, and all responsibilities within operating a small company. If you run a small business and are looking for new ways to grow and improve, subscribe today and join your peers in the endless pursuit of better at theoperatorshandbook.com.