Handle Difficult Situations Fast

FromCreating Disney Magic

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Handle Difficult Situations Fast

FromCreating Disney Magic

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Length:

14 minutes

Released:

Feb 7, 2023

Format:

Podcast episode

Description

Connect with Lee About Lee Cockerell Mainstreet Leader Cockerell Academy

Released:

Feb 7, 2023

Format:

Podcast episode

Titles in the series (100)

Lee Cockerell, former Executive Vice President of Operations for Walt Disney World, shares his wisdom and experience from his time with Disney, Marriott, and Hilton. Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.

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Are You Overworked or Under-Organized?: Time Management can help you get 50% more done with your time. by Creating Disney Magic
15 min listen
Customer Service as a Competitive Advantage: Your product should not be your only advantage by Creating Disney Magic
14 min listen
Why You Need Better Processes: Many organizations hang on to bad processes and policies that create a bad experience for customers. by Creating Disney Magic
15 min listen
Helping Others Become Great: One of your responsibilities as a leader is to help those around you become great. by Creating Disney Magic
14 min listen
Lee Cockerell's Story: Lee Cockerell discusses his story from an Oklahoma farm to the Executive Vice President of Operations for Walt Disney World. by Creating Disney Magic
19 min listen
Customer Service From a 12 Year Old: Lee Cockerell explains how his granddaughter explained good customer service as simply being "nice". by Creating Disney Magic
16 min listen
Is Your Time Management Effective?: Not all time management methods are equal. To get more done, your time management needs to be effective. by Creating Disney Magic
15 min listen
The Value of a Good Story: A story creates a connection with other people by Creating Disney Magic
16 min listen
How to Hire Outstanding People: Your employees are your brand. by Creating Disney Magic
17 min listen
What it Means to Be a Professional: A professional adds value in any situation. by Creating Disney Magic
14 min listen
Evaluating Risk: Lee Cockerell answers a listener question about risk by Creating Disney Magic
14 min listen
Everyone Has Flies: Lee Cockerell discusses an important lesson he learned from Bill Marriott by Creating Disney Magic
15 min listen
What is the Main Street Diary?: Lee Cockerell discusses the Main Street Diary, the weekly newsletter for Walt Disney World by Creating Disney Magic
12 min listen
How to Get the Most Out of Training: There is more to training than sitting in chair listening to a speaker by Creating Disney Magic
16 min listen
Customer Service is Not a Department: Customer Service is an attitude throughout the organization, not a single department. by Creating Disney Magic
13 min listen
How to Handle Emergencies: Planning and Preparation are the key to emergency response by Creating Disney Magic
15 min listen
Leaders are Readers: Reading can help you remain relevant and make you an expert. by Creating Disney Magic
16 min listen
Creating a Disney Culture in Paris: How do you bring a Disney culture where it didn't exist before? by Creating Disney Magic
15 min listen
You are Putting on a Show Every Day: When the doors open in your business, it is like the curtain opening for a show. by Creating Disney Magic
14 min listen
Why it Matters to Look Professional: They way you look can impact your career by Creating Disney Magic
14 min listen
How to Manage Your Reputation: If you don't manage your own reputation it will get away from you by Creating Disney Magic
15 min listen
Disney Does Not Have Employees: Everyone who works for Disney is a cast member, not an employee. by Creating Disney Magic
13 min listen
Improving Employee Communication with Bob Burg: Communication is the number one complaint in most organizations. by Creating Disney Magic
16 min listen
Your Attitude Will Set You Apart: A Positive Attitude is the Secret Weapon of Your Career. by Creating Disney Magic
16 min listen
How to Give a Great Presentation: Elements to create presentation magic by Creating Disney Magic
15 min listen
Excellence Through Clear Expectations: Training and enforcement lead to excellent performance by Creating Disney Magic
14 min listen
The Thrive15 Effect with Clay Clark: Learning from Thrive15 can have an impact on your career. by Creating Disney Magic
20 min listen
Becoming an Entrepreneur with Lou Mongello: Lee Cockerell and Loud Mongello discuss becoming an Entrepreneur by Creating Disney Magic
17 min listen
A Look at Walt Disney: What would Walt Disney think of Disney today? by Creating Disney Magic
15 min listen
Creating Work Life Balance: Creating balance in work and in life takes discipline by Creating Disney Magic
15 min listen

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Your Leadership Toolbox - Celebrating Episode 500: LEADERSHIP & MANAGEMENT TOOLBOX In this special virtual event, Lee and Jody Maberry record a live episode of the podcast with over 170 attendees. Thank you for the ongoing support and commitment to create Disney magic in your organization. ... by Creating Disney Magic
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Treat People as Individuals: "The most important customer interaction is the one with the person you are in front of." Key Moments 01:20 Cultivating a Positive Culture in Leadership and Management 02:56 Customer Centric Business Approach 05:08 Personalizing Interactions and... by Creating Disney Magic
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Creating Magic with Pre-Shift Meetings: Make sure you reach out to Magical Vacation Planners. Let them plan your next vacation. You can reach them at 407-442-2694. Resources by Creating Disney Magic
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Ask For Your Next Opportunity: “People don't know what you’re thinking. You have to have the courage to go tell them." Key Moments 03:46 Typecasting in the Workplace 06:02 Taking Opportunities for Career Advancement 08:33 Proactive Pursuit of Career Goals 10:54 Preparing for a... by Creating Disney Magic
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Leaders Don't Need to Know Everything: "Include others that have been there and are doing the work. They know what works. If you ask their opinion and listen with an open mind, you don't need to know much yourself. And you can still make a good decision." Key Moments 03:02 Customer and... by Creating Disney Magic
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How to Tell Someone They Didn't Get the Job: “We sometimes, worry about telling people hard things or things that'll disappoint them. But in the end, if you do it, and you do it the right way, and tell them the truth with good reason, then there shouldn't be an issue." Key Moments 00:00... by Creating Disney Magic
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Leaders Need to Take a Stand: “Your children have to know what you believe in, what you stand for, what the family is, what ethics are, and honesty, and what the expectations are in a family. It's the same in the workplace." Key Moments 02:37 Workplace Ethics at Disney... by Creating Disney Magic
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Keep Safety a Priority: “You can brag that you have a 99.5 safety rating on your rides, but what if you're the family member of the point 5% that something bad happens to? That's just not acceptable and therefore, there is no wiggle room.” Key Moments 01:37... by Creating Disney Magic
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Handle Difficult Situations Fast

Handle Difficult Situations Fast

Description

Titles in the series (100)

More Episodes from Creating Disney Magic