14 min listen
Customer Service is Not a Department
ratings:
Length:
13 minutes
Released:
Jan 27, 2015
Format:
Podcast episode
Description
Have you ever called a company with a question or concern only to be transferred to a customer service department?
Lee Cockerell explains that customer service is not a department. Instead, customer service is an organization wide attitude. It is an approach an organization take to giving authority to employees to serve the customer.
Lee Cockerell explains that customer service is not a department. Instead, customer service is an organization wide attitude. It is an approach an organization take to giving authority to employees to serve the customer.
Released:
Jan 27, 2015
Format:
Podcast episode
Titles in the series (100)
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