When you see the phrase ‘New York Times Bestselling Author’ or ‘Hall of Fame Speaker’, it can be difficult to comprehend the years of work and energy that went into achieving those titles. In today’s episode, our guest Shep Hyken gives a candid breakdown of how he achieved success across multiple industries as an author, public speaker, and customer service expert over several decades. Shep is both a New York Times and Wall Street Journal best-selling author and is featured in the Professional Speaking Hall of Fame. Tuning in you’ll hear key insights from this industry expert on how he first entered the world of business, including how he identified and pursued clients. Hear how Shep discovered his passion for customer service as a young adult and how the National Speaking Association dramatically increased his proficiency as a public speaker as well as his advice for anyone looking to improve their customer service. Join us today for a fascinating conversation on how to create resilience and flexibility in your business and thrive in your field, no matter the circumstances!