In today’s episode, we revisit our conversation with Shep Hyken, a New York Times and Wall Street Journal best-selling author who is also featured in the Professional Speaking Hall of Fame. Shep has achieved considerable success over several decades across multiple industries as an author, public speaker, and customer service expert. Tuning in you’ll hear Rory share his top three takeaways from their conversation and dig into some of Shep’s most prescient insights, from how to successfully market yourself in a b2b environment to gaining thousands of followers. Rory shares how he’s seen Shep’s advice in action in the lives of his clients and why consistency is crucial to the success of your brand and reputation. For a concise breakdown of these valuable lessons and more, tune in today!