How I Won This Angry Customer’s Business Back

FromProblem Solvers

Start listening View podcast show

How I Won This Angry Customer’s Business Back

FromProblem Solvers

ratings:

Length:

11 minutes

Released:

Dec 26, 2022

Format:

Podcast episode

Description

Here's a strategy for talking people down. And I have the emails to prove it!

Released:

Dec 26, 2022

Format:

Podcast episode

Titles in the series (99)

Problem Solvers with Jason Feifer features business owners and CEO’s who went through a crippling business problem and came out the other side happy, wealthy, and growing. Feifer, Entrepreneur’s Editor in Chief, pulls these stories out so other business can avoid the same crippling problems. 767392

Skip carousel

Bringing Change to an Industry That Really Needs It: Penny Pennington is the groundbreaking managing director at Edward Jones, where she's bringing fresh ideas to a very conservative organization. Here, she discusses the three pieces of advice that drive her leadership style. by Problem Solvers
31 min listen
Chip Gaines: "Without Change, There's No Growth": Change didn't come easy to Chip Gaines, who went through an "identity crisis" as he transformed from an anonymous home builder to one of the most beloved people on TV (with Fixer Upper, and now the Magnolia brand he cofounded with his wife Joanna).... by Problem Solvers
34 min listen
Push Beyond Your Boundaries, with John Lee: How do you develop an entrepreneurial mindset, and then apply it to everything you do? Investor and author John Lee shares how he started from nothing and built big, and what he's learned along the way. by Problem Solvers
35 min listen
The Power of Conflict, with Bar Rescue's Jon Taffer: The world is full of conflict, but Bar Rescue's Jon Taffer says most people approach it all wrong. They either see conflict as something to avoid, or they argue with emotion and a winner-take-all mentality. “If we're going to engage together, I... by Problem Solvers
33 min listen
How to Find Great Talent, with Tyler Cowen: How do you find great talent? How do you convince them to join you? Sometimes the answer is: You don't find great talent at all — you CREATE great talent. Economist Tyler Cowen, coauthor of a new book called "Talent", explains how to do it in this... by Problem Solvers
25 min listen
An FBI Hostage Negotiators Guide to Building Rapport: How do you build a rapport with someone quickly? How do you actively listen for what they need? That's what former FBI hostage negotator Chip Massey is an expert at, and he explains how entrepreneurs can put those same skills to good use. by Problem Solvers
32 min listen
How Values Can Shape Your Business Model: What does it really take to make a brand eco-friendly? For Shine Pet Food, it meant sweating every CO2 molecule—and making hard, expensive decisions. Sponsor: Paper & Packaging Board. Learn more a by Problem Solvers
22 min listen
Hey, Leaders: Would You Follow You?: Leadership expert Logan Stout asks his clients that all the time. In this episode, he explains how leaders lose their way, and takes us into a powerful coaching session where he helped a leader reconnect with the things that matter most. by Problem Solvers
28 min listen
Sustainability Is A Business Opportunity: Sustainability often feels like a mission or an obligation, but what if we saw it as a major business opportunity instead? Karen Weigert, director of the Baumhart Center for Social Enterprise and Responsibility at Loyola University, says that's... by Problem Solvers
24 min listen
Emails That Should Have Never Been Sent, with Nicole Lapin: Before you send your next email, listen to this! Jason opens his inbox and reads some of the worst pitches he's received, and then he and Money Rehab podcast host Nicole Lapin discuss how they could have been improved. This is a rebroadcast of an... by Problem Solvers
24 min listen
Why Is This Company A Web3 Company?: Confused about Web3? This is the episode for you! I always wonder why a company uses web3 technology, when it seems to be doing the same thing as a web2 company. So I asked someone. Today, I have a very candid conversation with Rusty Matveev, chief... by Problem Solvers
45 min listen
Solving the Unsolvable Problems, with Russ Roberts: How do you solve the problems for which there are no right answers? That's what economist Russ Roberts set to find out in his new book "Wild Problems". Here, he talks through strategies for grappling with the biggest decisions of our lives. by Problem Solvers
44 min listen
How to Get the Information You Need: As business and local media shrinks, how can you find the information that helps you grow your business? Chris Roush, author of the book "The Future of Business Journalism", offers new ways to stay on top of everything. by Problem Solvers
24 min listen
How to Predict the Future (But for Real): Do you wish you could predict the future? Not in a street-corner psychic kind of way, but in a more personal, meaningful way — to know what’s coming, and to know what decisions you should make? We hear from experts (including the head of a group... by Problem Solvers
47 min listen
Use the Right Words to Reach More People: Lomi is a composter that rarely uses the word "compost". Why? Because its creators developed deep insight into how the right language can help them reach more customers, helping them reach beyond just the "eco-minded" crowd. Sponsor: Paper &... by Problem Solvers
27 min listen
Why Quitting Something Can Be Your Best Move: Entrepreneurs love telling stories of perseverance. But that can be misleading. "In order to succeed, you're going to have to quit the things that aren't worth pursuing," says Annie Duke, author of the new book "Quit: The Power of Knowing When to Walk... by Problem Solvers
36 min listen
Spot the Opportunities That Others Don't: If you're struggling to solve a problem, you may be looking at it just 1% wrong. In this excerpt from Jason Feifer's new book "Build For Tomorrow", he explains how to reframe the problems in front of you — and see what other people don't. by Problem Solvers
21 min listen
How to Delegate in Three Easy Steps: Are you bad at delegation? Just follow these three steps: Do it, document it, delegate it. That's the framework that Trainual founder (and operations expert) Chris Ronzio uses to teach people how to delegate. In this episode, he explains how to put it... by Problem Solvers
27 min listen
How This Podcaster Gets 10 Million Downloads A Month: Jordan Harbinger (of the Jordan Harbinger Show) hosts a top podcast that makes big bucks. But how did he build it, and how can you build your own profitable show? On this episode, he explains. This episode is sponsored by Target Accelerators. Learn... by Problem Solvers
34 min listen
What Happens When You Stop Checking Email Daily: Yes, it's possible to detach yourself from email! And it might even help you get more work done. Kim Kaupe, founder of Bright Ideas Only, explains the grand email experiment she's undergone, and how it transformed her business. by Problem Solvers
27 min listen
The 3 Most Important Questions, with Naveen Jain: Naveen Jain, serial entrepreneur and founder of Viome, believes that outsiders make the greatest disruptors. So how do you know when you're onto something? In this episode, he shares the three most important questions to ask yourself — and how... by Problem Solvers
54 min listen
Write Emails That People Actually Open: Expert copywriter Laura Belgray explains what you're doing wrong in your emails (and especially your newsletters), and how a few simple changes can boost open rates and engagement. Laura's copywriting company is at TalkingShrimp.com, and her new book... by Problem Solvers
31 min listen
Make A Big Impact As An Outsider: Kelly Erhart read about an interesting way to address climate change, but it was stuck in academia and didn't have the funding for real-world application. Even though she isn't a scientist and didn't have connections to people in this space, she threw... by Problem Solvers
29 min listen
The Climate Problem We All Have Wrong: Climate change is described as a “generational battle,” in which young people care and older people don’t. But this is a perfect example of how we think about generations all wrong — and that has big consequences. If we can drop our... by Problem Solvers
40 min listen
How to Promote Yourself, Even When You’re Uncomfortable: The first rule of talking about you: It’s not actually about you. Here's how to do it. by Problem Solvers
16 min listen
How This Newsletter Writer Got 325,000 Subscribers: Lenny Rachitsky built a thriving newsletter about product development. Here's how he did it, step by step, and how he's now making more money from the newsletter than he did as a product lead at Airbnb. by Problem Solvers
28 min listen
It's Time to Think Differently About Productivity: To avoid burnout, we can't just think about task management. We need to also think about energy management... and how productivity doesn't just mean "getting lots of stuff done." In this conversation with psychotherapist Katherine Morgan Schafler,... by Problem Solvers
43 min listen
His Product Wouldn't Sell... Until He Changed This: When the company Wilde Chips released its "chicken chips", nobody bought it. Then they changed the name, and the product started selling. Here's what happened, and a lesson for anyone trying to introduce a new idea to customers. by Problem Solvers
27 min listen
Looking to Buy A Business? These Are the Top 500!: Special announcement! Our annual Franchise 500 list is out, providing you with the best opportunities to buy a business. Which is right for you? Entrepreneur magazine Jason Feifer explains what goes into the list, and how it can benefit you. Learn... by Problem Solvers
6 min listen
How to Set Boundaries: A Live Intervention!: Are you setting the right boundaries at work? In this episode, we pick apart a very real relationship between an employee and employer, and see where boundaries end... and where assumptions begin. For more like it, listen to the new podcast "Help... by Problem Solvers
29 min listen

Discover this podcast and so much more

How I Won This Angry Customer’s Business Back

How I Won This Angry Customer’s Business Back

Description

Titles in the series (99)

More Episodes from Problem Solvers