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    Stephen Parry, on His Book ’Sense and Respond,’ How Lean Engages Employees to Provide Customer Value

    Stephen Parry, on His Book ’Sense and Respond,’ How Lean Engages Employees to Provide Customer Value

    FromLean Blog Interviews - Healthcare, Manufacturing, Business, and Leadership

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    Stephen Parry, on His Book ’Sense and Respond,’ How Lean Engages Employees to Provide Customer Value

    FromLean Blog Interviews - Healthcare, Manufacturing, Business, and Leadership

    ratings:
    Length:
    32 minutes
    Released:
    Apr 1, 2013
    Format:
    Podcast episode

    Description

    My guest for episode #170 is Stephen Parry (@LeanVoices on Twitter), joining us from England. He is a keynote speaker at the upcoming Lean Kanban North America conference in late April. I will also be a main stage speaker at the event. Parry has experience leading Lean transformation efforts in industries ranging from telecommunications, IT, shared services, financial services, and the public sector. He is author of the book Sense and Respond: The Journey to Customer Purpose. In this episode, we talk about his experience, how Lean engages employees to provide value to customers, and the differences between LINO (Lean In Name Only) and Real Lean.
    Released:
    Apr 1, 2013
    Format:
    Podcast episode

    Titles in the series (100)

    In this series, started in 2006, Mark Graban interviews leaders, practitioners, innovators, and legends in the ”Lean community.” Topics include Lean in manufacturing, healthcare, startups, and other settings. Special emphasis is given to leadership and management system concepts, including the Toyota Production System and related methods. But, we don‘t talk about ”Lean Six Sigma” much around here, if that‘s of interest to you... if you agree that Lean is more than ”just a bunch of tools in the improvement toolbox,” then this is the place for you. Visit the blog at www.leanblog.org. For feedback, email mark@leanblog.org. All past episodes, with show notes and more, can be found at www.leancast.org.