Treasury and payment technology continues to rapidly develop while companies have been spending heavily in this area. Many firms find that their technology is not aligned with their needs resulting in costly inefficiency and frustration. Technology changes coupled with numerous complexity factors require treasury professionals to use an approach that fully contemplates current and emerging requirements across the full technology stack. Strategic Treasurer’s managing partner Craig Jeffery talks with Kristin Robertson and Jamie Florio of Bottomline Technologies on both the causes of technology misalignment and ways to address these challenges effectively.