Fascinating, candid and vivid conversation with Raul Perea-Henze (former deputy mayor of NYC) about how the city of New York went into responding to the first wave of Covid-19. At the core of every situation is LEADERSHIP, Raul says. The key is to develop trust with those you serve.   Raul shares the five successful learnings that family businesses can take away for a successful transition. Francesco and Raul talk about how Covid, like most stresses, brings out the best and worst in people, what to watch out for and how to handle the pressure.   Key lessons: Face the reality of the situation Develop a clear strategy for action Create collaborations Come up with creative solutions to redirect resources Advice for family businesses is simple, Raul says "Mission first, people ALWAYS!"