25 min listen
The hidden value of voice conversations: Part 2 – Reaping the rewards
The hidden value of voice conversations: Part 2 – Reaping the rewards
ratings:
Length:
21 minutes
Released:
Aug 22, 2022
Format:
Podcast episode
Description
Following on from our discussion of voice analytics trends and technology and its potential in contact centers in our previous episode, in this episode we learn more about its implementation and how to effectively capture the available value: How can voice data analytics add value throughout your whole organization?
Join the conversation with Paul Humphrey, CEO and founder of Call Journey; Eric Buesing, a partner in McKinsey & Company and a leader in our customer care offering; and host Daphne Luchtenberg, McKinsey’s Operations Practice Director of Communications. See www.mckinsey.com/privacy-policy for privacy information
Join the conversation with Paul Humphrey, CEO and founder of Call Journey; Eric Buesing, a partner in McKinsey & Company and a leader in our customer care offering; and host Daphne Luchtenberg, McKinsey’s Operations Practice Director of Communications. See www.mckinsey.com/privacy-policy for privacy information
Released:
Aug 22, 2022
Format:
Podcast episode
Titles in the series (31)
Smart operators: how leading companies use machine intelligence by McKinsey Talks Operations