This week on the GoodPractice Podcast, we're continuing our discussion around 'design thinking' with a focus on complexity. How can we make the complicated simple? Should this always be our objective? And can we prepare people for chaos? Learning design guru Julie Dirksen returns to the podcast to share her experiences with Ross G and Owen. If you'd like to share your thoughts on the show, you can tweet us @RossGarnerGP, @OwenFerguson, and @UsableLearning. You can also find us @GoodPractice or @GoodpracticeAus. To find out more about GoodPractice, visit goodpractice.com. Julie's book, Design for How People Learn, is a must-read for anyone working in our field. It's available from Amazon: https://www.amazon.co.uk/Design-People-Learn-Voices-Matter/dp/0134211286 More from Julie can be found at her website: designbetterlearning.com Much of this discussion was based on the Cynefin Framework. Wikipedia provides a good overview here: https://en.wikipedia.org/wiki/Cynefin_framework  The Apgar Score for checking the health of newborn babies is also explained on Wikipedia: https://en.wikipedia.org/wiki/Apgar_score  If you were interested in Owen's example of a simple, life-saving algorithm developed at a hospital in Cook County, the full paper reference is: Reilly BM, Evans AT, Schaider JJ, Das K, Calvin JE, Moran LA, Roberts RR, Martinez E. Impact of a Clinical Decision Rule on Hospital Triage of Patients With Suspected Acute Cardiac Ischemia in the Emergency Department. JAMA. Available at: https://jamanetwork.com/journals/jama/fullarticle/195118 CB Insights research into earnings calls is at: https://www.cbinsights.com/research/artificial-intelligence-earnings-calls/  Clark Quinn's book, Millennials, Goldfish & Other Training Misconceptions, is available from ATD: https://www.td.org/books/millennials-goldfish-other-training-misconceptions  And, for something completely different, Romesh Ranganathan's interview with Doc Brown is available from the Hip Hop Saved My Life podcast at: https://www.mixcloud.com/hiphopsavedmylife/episode-46-doc-brown/