At work, a great learning experience doesn't start when they access a course or resource: it starts when they make a decision to become better at their job. On this week's episode of the GoodPractice Podcast, Gemma Critchley from Aviva joins Ross and Owen to discuss UX design for L&D. What is UX design? How far does it's remit extend and how can you start applying UX principles to your learning solutions? If you'd like to share your thoughts on the show, you can find us on Twitter @RossGarnerGP, @OwenFerguson, and @GemStGem. You can also tweet @GoodPractice or @GoodpracticeAus. Gemma's blog can be found at beatifnik.wordpress.com. Fuchsia, Google's experimental OS, was featured in Fast Company at: https://www.fastcodesign.com/90124729/fuschia-googles-experimental-mobile-os-solves-glaring-problems-that-apple-doesnt-get   You can find out about the Concern Task Resource model at: http://www.aconventional.com/2015/03/concern-task-resource-model.html    Another useful UX resource can be found from Semantic Studios: http://semanticstudios.com/user_experience_design/   And the Tim Hartford blog that Owen referenced is available at: http://timharford.com/2017/05/why-prize-winners-are-heading-for-a-fall/.