In common with most leaders, Jonathan Raymond struggled to shift from technical skill-based leadership to people leadership. In this episode, he shares his personal journey and how it has shaped his philosophy and work today. He discusses trust and how to build it, the importance of authenticity, and how to listen while paying attention to the context. He outlines two tools that help provide feedback – The Accountability Dial™ and ‘four corners of impact,’ concluding with advice to HR leaders.   Jonathan Raymond is the Founder & CEO at Refound, a people training company that teaches people how to have human conversations at work. He applies what he has learned over a twenty-year journey as an executive, entrepreneur, team leader, and leadership trainer, throwing his heart, mind, and soul into numerous culture change projects. In his latest book, Good Authority — How to Become the Leader Your Team is Waiting For; he offers new ideas and inspiration you can put into practice.   URLs: https://www.ajoconnor.com/HRstudio/podcasts/Jonathan-Raymond http://bit.ly/HRSP-Jonathan-Raymond