Join Jay Stansell in an interview with  Service Design Consultant Terhi Hänninen, from Helsinki, Finland. We discuss how Terhi discovered design thinking, what design thinking is, how Terhi launched a disruptive change for a Real Estate client, the mindset and ways working needed to support design thinking, as well adopting design thinking into the product workflow.Resources recommended by Terhi:Books:THIS IS SERVICE DESIGN THINKING: Marc Stickdorn, Jakob Schneiderhttp://dschool.stanford.edu/recommend...Community:http://www.practicalservicedesign.com/Articles:http://www.humana.design/service-desi...http://spmintersections.blogspot.fi/2...http://www.mindtheproduct.com/2014/09...http://www.mindtheproduct.com/2016/11...Toolboxes:http://dschool.stanford.edu/use-our-m...http://www.designkit.org/Support the show (https://platform.productcoalition.com)