14 - Remote Technical Support (Laura Rooke)

FromThe Collaboration Superpowers Podcast

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14 - Remote Technical Support (Laura Rooke)

FromThe Collaboration Superpowers Podcast

ratings:

Length:

28 minutes

Released:

Dec 1, 2014

Format:

Podcast episode

Description

Laura Rooke is one of the best remote technical support gurus you could ever hope to have on your team. She started her career in remote working so she could be a stay-at-home Mom. She has a great story and even better tips! For more stories, visit www.collaborationsuperpowers.com.

Released:

Dec 1, 2014

Format:

Podcast episode

Titles in the series (100)

Lisette Sutherland is interviewing people and companies doing great things... remotely! These interviews are packed with stories and tips for those whose business models depend upon successfully bridging distance to accomplish knowledge work.

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10 - Being Deliberate with Onboarding and Culture (Jeremy Stanton): Jeremy Stanton has been working remotely for 15 years. In this interview he shares his insights on hiring and onboarding, creating culture, defining expectations, and wearing pants! For more stories, visit . by The Collaboration Superpowers Podcast
52 min listen
9 - Coaching Distributed Agile Teams (Mark Kilby): Mark Kilby's specialties include Agile retrospectives, organizational change, and coaching distributed teams and stakeholders on continuous collaboration. I talk to him about Agile and remote teams, virtual facilitation techniques, productivity,... by The Collaboration Superpowers Podcast
42 min listen
2 - Tuning Your Virtual Team (Howard Esbin): Howard Esbin has developed a cloud-based game for virtual teams called . Prelude uses a novel mix of psychometrics and creativity to help foster team member rapport and trust prior to the start of a new project. In this interview, we discuss how teams... by The Collaboration Superpowers Podcast
38 min listen
19 - Remote Academic Life Coaching w.ith Gretchen Wegner: Gretchen Wegner is a superstar academic life coach for students - and she coaches them remotely. In this interview, we speak to her and one of her students about how they make learning fun. For more stories, visit www.CollaborationSuperpowers.com. by The Collaboration Superpowers Podcast
34 min listen
18 - Teleport With The KUBI Teleconference Robot (Revolve Robotics): Marcus Rosenthal and Jeff Goldsmith from Revolve Robotics show off the KUBI, the world's first portable video teleconference device! We discuss how KUBI is changing the definition of what it means to have a remote presence. For more about KUBI and... by The Collaboration Superpowers Podcast
31 min listen
7 - Build a Company of Entrepreneurs (Iwein Fuld): Iwein Fuld is the founder of StarterSquad, a company with no employees - only entrepreneurs. We hear how they built their community of success and how they make it work. To learn more about StarterSquad, visit . For more stories, visit . by The Collaboration Superpowers Podcast
39 min listen
3 - Collaboration in Space Exploration (NASA / SSERVI): There's almost no one working as remotely as the Solar System Exploration Research Virtual Institute (SSERVI)! In this episode, I interview them about how they work remotely, what's working well, and what challenges they are facing. For more stories,... by The Collaboration Superpowers Podcast
54 min listen
26 - Using Tools And Increasing Productivity With Derek Scruggs: Derek Scruggs is the Vice President of Staunch Robots who work with remote teams in São Paulo, Buenos Aires, Ukraine, and the US. We discuss why they use so many tools, remote working in start-up cultures, and the importance of having structure... by The Collaboration Superpowers Podcast
34 min listen
5 - Managing Your Virtual Team (Hassan Osman): Hassan Osman is the author of Influencing Virtual Teams, a book with practical concrete things you can do when managing your virtual team. We talk a lot about trust, and Hassan gives us some great tips for how to build trust. For more stories, visit . by The Collaboration Superpowers Podcast
20 min listen
17 - The Need For Face-To-Face On Virtual Teams (Peter Hilton): Peter Hilton is a software developer, writer, speaker, and trainer. We discuss the necessity of meeting face-to-face, using tools, training new staff and clients, and the need for typing faster. For more stories (and to pre-order our book on remote... by The Collaboration Superpowers Podcast
27 min listen
24 - Managing Three Remote Offices With Ralph Van Roosmalen: Ralph van Roosmalen calls himself an "innovative Agile enabler". He's also a Management 3.0 enthusiast! I talk to him about how his company successfully manages remote offices in three locations: The United States, The Netherlands, and Romania. For... by The Collaboration Superpowers Podcast
35 min listen
16 - Creating Epic Wins Through Collaborative Games (Luke Hohmann): Luke Hohmann is the Founder and CEO of . (formerly, The Innovation Games® Company). In this conversation, we dive deeply into what collaboration actually is and means - and why games are an important way to solve big problems. For more stories,... by The Collaboration Superpowers Podcast
52 min listen
4 - Humanizing Remote Work (Pilar Orti): Pilar Orti runs the Virtual, Not Distant consulting firm in the UK. Her speciality is coaching virtual teams. In this interview we discuss humanizing the virtual office: how to bring spontaneity to your remote team and how to be creative virtually.... by The Collaboration Superpowers Podcast
38 min listen
1 - Implement Flexible Working (Chris Ridgewell): Lisette talks to Chris Ridgewell, the co-founder and Director of , a specialist UK-based management consultancy company that helps organizations plan, implement, and manage their agile/smart-working programs. They discuss productivity, using legacy... by The Collaboration Superpowers Podcast
45 min listen
28 - How To Hire Offshore Staff With Bart Van Loon: Bart van Loon is an Offshore Staffing Specialist with Zeropoint.BE who bring together businesses from Europe and Pakistan and Sri Lanka. We talk about the benefits and challenges of off-shoring. And the difference between having a personal vs a... by The Collaboration Superpowers Podcast
33 min listen
21 - Engaging Remotely With Social Networks (Luis Suarez): Luis Suarez quit his job after 17 years. We discuss the importance of using social networks and blogging as ways to increase opportunities for oneself. We also discuss how to go almost email free! For more stories, visit . by The Collaboration Superpowers Podcast
36 min listen
23 - The Importance Of Trying Little Things To Drive Big Changes (Mario Lucero): Mario Lucero is an Agile Coach in Chile working with remote teams in the US. We talk about how important interaction, communication, good equipment and generosity are. He also tells us how it's the little things than can drive the biggest changes. For... by The Collaboration Superpowers Podcast
29 min listen
6 - Take a Virtual Tour of the Moon (NASA / SSERVI): Brian Day from NASA's Solar System Exploration Research Virtual Institute takes us on a tour of the Lunar Mapping and Modeling Portal - a program that allows anyone to take a virtual tour of the moon. For more stories, visit . by The Collaboration Superpowers Podcast
36 min listen
27 - Build Trust On Remote Teams Through Pair Collaboration: Tom Howlett is a Developer and Agile Coach at Lean Tomato in the UK. We discuss how pair programming helps build trust, camaraderie, and visibility on his remote team. We also discuss tools, personality, work-life integration, and Agile. For more... by The Collaboration Superpowers Podcast
34 min listen
13 - Managing Remote Teams (Hugo Messer): Hugo Messer is the CEO of Bridge Global IT Staffing and the author of Managing Remote Teams. We discuss offshoring, nearshoring, cultures, scaling virtual teams and more. For more stories, visit . by The Collaboration Superpowers Podcast
49 min listen
40 - Feedback On Virtual Teams: Just like on co-located teams, giving useful feedback is a critical component of a healthy team. On virtual teams we should be constantly talking to each other and affecting what happens next. We should think of feedback as a means for continuous... by The Collaboration Superpowers Podcast
6 min listen
14 - Remote Technical Support (Laura Rooke): Laura Rooke is one of the best remote technical support gurus you could ever hope to have on your team. She started her career in remote working so she could be a stay-at-home Mom. She has a great story and even better tips! For more stories, visit... by The Collaboration Superpowers Podcast
28 min listen
45 - Powerful Collaboration With Simple Spreadsheets: Lucius Bobikiewicz is a trainer for distributed agile teams at SpreadScrum.com. We discuss what it takes to be a good remote facilitator, the importance of authenticity, and how using a simple spreadsheet can lead to impressive collaborations on... by The Collaboration Superpowers Podcast
36 min listen
20 - Welcome People And Develop Trust While Walking (Yves Hanoulle): Yves Hanoulle is a Creative Collaboration Agent and the author of "Who is Agile? A Book of Personal Reflections on Journeys Where People Stumbled on Agile". We discuss the ergonomics of a good home office, techniques and tools for developing trust,... by The Collaboration Superpowers Podcast
35 min listen
30 - Work As A Digital Nomad With Piero Toffanin: Piero Toffanin is a digital nomad traveling the US in a camper while coding to pay for expenses. We talk about what's great and what's hard about this lifestyle. For more stories, visit . by The Collaboration Superpowers Podcast
27 min listen
41 - The Power Of Team Agreements With Alexandre Pellaes: Alexandre Pellaes is a People Management Consultant in São Paulo Brazil. We discuss cultural differences and the importance of team agreements. For more stories, visit . by The Collaboration Superpowers Podcast
28 min listen
11 - Bridging the Gap on Distributed Agile Teams (ShriKant Vashishtha): ShriKant Vashishtha is the Director of Engineering at GlobalLogic. His specialties include technology strategy and implementation, distributed Agile, and Agile transformation. I talk with him about his experiences working with distributed Agile teams.... by The Collaboration Superpowers Podcast
54 min listen
25 - A Remote Team Perspective With StarterSquad: I talk with the StarterSquad Team about their unique entrepreneurial business model and how they make remote working work. For more stories, visit . by The Collaboration Superpowers Podcast
34 min listen
8 - Extreme Results Oriented Working (Yegor Bugayenko): Teamed.io develops software in an "extremely" distributed mode. They have no central office, no meetings, no conference, calls, and no Skype chats. They work through task management systems and call it: "Team as a service". I interview Yegor... by The Collaboration Superpowers Podcast
45 min listen
15 - Collaborating in Virtual Worlds (AgileBill Krebs): AgileBill Krebs is a virtual worlds guru. Virtual worlds may seem overly techie and nerdy to some, but they are undeniably powerful learning tools and certainly worth exploring. For more stories and training, visit . by The Collaboration Superpowers Podcast
30 min listen

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342 - From The Archives: A 2021 Conversation With Darren Murph: In this episode, we're returning to our conversation with Darren Murph, the Head of Remote at GitLab, originally recorded in July 2021. As we navigate the shifting landscapes of remote work in March 2024, Darren's insights on fostering company culture... by The Collaboration Superpowers Podcast
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340 - From The Archives: A 2017 Conversation With Dom Price: DOM PRICE is the head of R&D and work futurist at Atlassian. Originally from Manchester, now living in Sydney, Australia, Dom spends half his time on the road between the US, Europe, and Australia. We discuss what Atlassian struggles with and... by The Collaboration Superpowers Podcast
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339 - Tips to Simulate Overhearing Online: In a traditional office, overhearing incidental conversations can lead to serendipitous learning and fast problem-solving. But how can we simulate this beneficial aspect of office culture in an online environment? Here are actionable tips to help you... by The Collaboration Superpowers Podcast
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338 - A Guide to Balanced Remote Work: Overworking can stem from various factors, including the desire to accommodate different time zones or the absence of physical cues signaling the end of the workday. This constant “on” mode can lead to burnout and decreased productivity.... by The Collaboration Superpowers Podcast
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337 - Powerful Phrases For Workplace Conflict: Karin Hurt and David Dye are CEO and President of Let's Grow Leaders and are known for their practical tools and leadership development programs. They are about to release their newest book, Powerful Phrases For Dealing With Workplace Conflict, which... by The Collaboration Superpowers Podcast
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336 - Hybrid PI Planning Across Time Zones: STEFAN ROLOFF is an Agile Coach who plans and facilitates hybrid PI Planning sessions across multiple time zones. In this interview, we delve into the complex landscape of Scaled Agile and Program Increment (PI) Planning. Stefan shares his insights on... by The Collaboration Superpowers Podcast
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335 - Unmuted Voices: Redefining Global Remote Communication: HEATHER HANSEN is a true trailblazer in global communication and an unwavering advocate for amplifying diverse voices. Heather's resounding stand against language-related biases in international teams has garnered her a prominent position as a... by The Collaboration Superpowers Podcast
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331 - The Future of Distributed Agile is Async: SUMEET GAYATHRI MOGHE is a product manager, a future of remote strategist, and the author of the Async-First Playbook: Remote Collaboration Techniques for Agile Software Teams. In this interview, we discuss what problems asynchronous work solves, why... by The Collaboration Superpowers Podcast
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330 - A Future Defined By Flexibility: In this interview, we sit down with SOPHIE WADE, an esteemed work futurist and the founder of FlexCel. With a mission to establish "digitally integrated and responsive sustainable work environments," her company offers advisory services and... by The Collaboration Superpowers Podcast
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329 - Measuring Collaborative Performance: PETER SMIT is a global thought leader in collaboration with 35 years of global experience across multiple industry sectors. He is also the Founder & CEO of Collabogence Inc. This analytics startup combines workplace analytics with people analytics... by The Collaboration Superpowers Podcast
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328 - Cultural Intelligence for Remote Professionals: DAVID SMITH is a digital workplace consultant focused on helping teams develop virtual fluency and cultural intelligence. In this interview, we discuss how to know what we don't know, how different cultures learn, and how to develop a learning culture... by The Collaboration Superpowers Podcast
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327 - Get Work Done Without Meetings: ADAM NATHAN is the CEO of Almanac, where remote teams write, approve, and organize documents. Almanac aims to help teams cut meetings and messages by 80%! This interview discusses structured documentation, asynchronous workflows, living handbooks, and... by The Collaboration Superpowers Podcast
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326 - Asynchronous Decision-Making: ELISA REGGIARDO is a Partner Marketing at Slite, a modern knowledge base that helps teams escape the chaos of information overload. In this interview, we talk about information management & asynchronous decision-making. For more information on... by The Collaboration Superpowers Podcast
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325 - Your Resource Is Human: MELISSA ROMO is the VP of Global Customer Marketing for a multi-national company. She also authorized a book called Your Resource is Human: How empathetic leadership can help remote teams rise above. In this interview we discuss the five leadership... by The Collaboration Superpowers Podcast
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322 - Hire A Borderless Workforce: SARAH FERN is the Chief People Officer of Velocity Global, a company that allows you to hire, manage, and pay global talent all from one platform. In this interview, we discuss why the hybrid model misses the mark, tips for global hiring and... by The Collaboration Superpowers Podcast
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320 - Great Collaboration Is Relationship Science: DR. DEB MASHEK is an experienced business advisor, professor, higher education administrator, and national nonprofit executive. Previously Full Professor of social psychology at Harvey Mudd College and named one of the Top 35 Women in Higher Education... by The Collaboration Superpowers Podcast
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14 - Remote Technical Support (Laura Rooke)

14 - Remote Technical Support (Laura Rooke)

Description

Titles in the series (100)

More Episodes from The Collaboration Superpowers Podcast

Related podcast episodes