AI in financial services is a growing trend. With AI, FinServ companies are increasingly able to ingest and analyze data from a variety of channels in a timely and accurate manner - dramatically impacting on customer experience, acquisition, and retention. North Carolina-based Stratifyd is a technology company providing an end-to-end AI-powered customer analytics platform to companies worldwide. The platform utilizes unsupervised machine learning, natural language understanding, topic modelling, predictive intelligence, sentiment analysis, and more to help solve the unique problems enterprises face. Stratifyd is already deployed by blue-chip companies in sectors spanning CPG, automotive, pharma, insurance, and Fortune 500 financial services companies. The Stratifyd’s platform enables companies to efficiently tailor marketing efforts, increase customer retention, improve products and services, and boost revenue based on the timely and accurate analysis of unstructured data. The platform’s sophisticated AI-powered engine is also able to ingest complex data feeds and rapidly deliver real value in the form of actionable insights – all delivered via an easy to use interface which requires no prior knowledge of natural language processing or analytics by the end-user. The Firm also recently closed a $25 million Series B investment led by Georgian Partners who are investors in growth-stage SaaS-based business software companies that harness applied artificial intelligence, conversational AI, and trust – along with participation from previous investors. Derek Wang, Co-founder and CEO, Stratifyd, joins me on my daily tech podcast to share the human story behind the tech company. He grew up in Beijing and received a Ph.D. in Computer Science from the University of North Carolina at Charlotte. Shortly after, he – along with the company’s two other co-founders – began conducting government-funded research on the ways AI could be used to ingest, analyze, and visualize unstructured data. During this period, Derek found strong use cases while working with Bank of America, Microsoft, and Motorola Solutions. This post-doctorate work was the foundation on which Stratifyd was built. Under Derek’s leadership, Stratifyd is recognized as an innovator and global force in the customer analytics industry. As the company continues to grow, Derek is looking towards the future. I learn how he is currently focusing on Stratifyd’s vision to take data and AI democratization to the next level.