Gartner ThinkCast 166: The Intersection of AI & CX

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Gartner ThinkCast 166: The Intersection of AI & CX

FromGartner ThinkCast

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25 minutes

Released:

Oct 2, 2018

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Podcast episode

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The intersection of artificial intelligence and customer experience is very busy these days. We help you navigate using AI to enhance your CX initiatives by addressing questions put forward by you and your peers.

Released:

Oct 2, 2018

Format:

Podcast episode

Titles in the series (100)

Gartner ThinkCast puts you at the intersection of business and technology with insights from the top experts on how to build a more successful organization, team and career in the Digital Era. Join us every other Tuesday to get your competitive advantage. View all Gartner ThinkCast episodes at https://www.gartner.com/en/podcasts/thinkcast

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Gartner ThinkCast 113: Digital Culture Change: What Not to Do: CIOs have a great opportunity to use culture change to improve their organization, but can sometimes get in their own way. In this three-part Gartner ThinkCast conversation, Gartner’s Bard Papegaaij and Claire Jorgensen discuss why CIOs should stop... by Gartner ThinkCast
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Gartner ThinkCast 117: Must-Have Skills for Today’s CIOs: Digital transformation requires CIOs to build an ever-expanding set of skills, but not just technical skills. In this Gartner ThinkCast conversation, Gartner’s Suzanne Adnams and Bruce Robertson discuss the people skills today’s CIO needs for success. by Gartner ThinkCast
10 min listen
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15 min listen
Gartner ThinkCast 141: Supplying Sustainable Business Success: Sustainable Business will do more than save the planet -- it will save your business. And your supply chain is the key to creating a successful sustainable business. by Gartner ThinkCast
22 min listen
Gartner ThinkCast 118: 7 Questions to Ask AI Providers: If you’re looking for an artificial intelligence solution, how do you find the right provider? Gartner’s Whit Andrews offers up seven questions you should be asking to find out if an AI solution is truly effective and the right one for your... by Gartner ThinkCast
5 min listen
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14 min listen
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12 min listen
Gartner ThinkCast 112: CIOs Must Lead Digital Culture Change: Digital transformation demands we change how we do business, but sometimes that change can be risky to employee satisfaction and culture. In this three-part Gartner ThinkCast conversation, Gartner’s Bard Papegaaij and Claire Jorgensen discuss why... by Gartner ThinkCast
11 min listen
Gartner ThinkCast 129: Reading the Global IT Spend Tea Leaves: We want to know what 2018 holds for IT spend patterns in our region and across the globe. Gartner Chief Forecaster John Lovelock parses the final 2017 numbers for what they forecast for this year and beyond. by Gartner ThinkCast
6 min listen
Gartner ThinkCast 147: Career Advice -- Read More Science Fiction: Forget the tech manuals and the latest leadership books. To boost your AI acumen and your IT career, it's time that you start reading more science fiction. by Gartner ThinkCast
9 min listen
Gartner ThinkCast 126: CIO Resolutions -- Be a Better Leader: Everyone talks about the CIO taking more vocal role in digital transformation initiatives. Gartner analysts Mark Raskino, Patrick Meehan and Mary Mesaglio discuss how to do it without hindering your career. by Gartner ThinkCast
13 min listen
Gartner ThinkCast 127: CIO Resolutions -- Get Execs Some Tech: When your business executives ask what new technology can do for the business, don't answer them -- show them. Gartner analysts Mark Raskino, Patrick Meehan and Mary Mesaglio discuss what new technologies to track and how to introduce them. by Gartner ThinkCast
13 min listen
Gartner ThinkCast 128: CIO Resolutions -- Go Back to Middle School: IT leaders must take a proactive role in shaping the next generation of IT and business professionals. Gartner analysts Mark Raskino, Patrick Meehan and Mary Mesaglio say it's time to get involved in your local education system. by Gartner ThinkCast
10 min listen
Gartner ThinkCast 124: Answers to Your AI Questions: One thing you are definitely have is questions on how to use and benefit from artificial intelligence. Gartner AI expert Whit Andrews tackles the top AI concerns of you and your peers. by Gartner ThinkCast
16 min listen
Gartner ThinkCast 132: Devise Your Digital Disruption Strategy: Digital disruption creates new opportunities to gain a competitive advantage. So what kind of digital disruption strategy do you need to get you there? by Gartner ThinkCast
12 min listen
Gartner ThinkCast 142: Why You Need a More Diverse Supply Chain Staff: Diversity can improve your team's decision-making abilities by 87 percent. One group's efforts to expand opportunities for women in supply chain hold lessons for all of us. by Gartner ThinkCast
41 min listen
Gartner ThinkCast 137: Assess Your Emerging Technology Risk: We take major steps to protect our information security, but are we doing enough to protect against the bigger threat of emerging technology risk. CEB now Gartner's Josh Downie says, probably not. by Gartner ThinkCast
9 min listen
Gartner ThinkCast 119: EU Privacy Rules Have Global Implications: Get to know these four letters: GDPR. The European Union is rolling out new data privacy rules that will impact every organization around the globe. by Gartner ThinkCast
17 min listen
Gartner ThinkCast 131: Take Advantage of Digital Disruption: Digital disruption is so omnipresent that we're all beginning to suffer from digital fatigue. Here is how to wake up your organization and gain the advantage from digital disruption. by Gartner ThinkCast
11 min listen
Gartner ThinkCast 136: 7 Deadly Sins of I&O Cost Optimization: Chances are very good that you are hindering your I&O initiatives by committing one of seven deadly cost optimization sins. What sins are you guilty of, and how can you repent? by Gartner ThinkCast
15 min listen
Gartner ThinkCast 125: CIO Resolutions -- Mind, Body & Tech: Digital transformation calls on CIOs to take an assertive, vocal role. Gartner analysts Mark Raskino, Patrick Meehan and Mary Mesaglio discuss what you must resolve to do to build a better organization, team and career. by Gartner ThinkCast
11 min listen
Gartner ThinkCast 133: Tech Providers' Digital Disruption Strategy: Digital disruption also gives tech and service providers a new opportunity for greater success and a competitive advantage. We look at what providers must do to survive and thrive in the digital era. by Gartner ThinkCast
10 min listen
Gartner ThinkCast 151: A Conversation with Box CEO Aaron Levie (1/3): Digital transformation goes well beyond just implementing digital technology. Box CEO Aaron Levie discusses why digital demands a new corporate culture shift and mindset. by Gartner ThinkCast
12 min listen
Gartner ThinkCast 143: Prove Your Customer Experience ROI: Your business leaders hold customer experience in greater importance, and one question looms large over your CX initiatives: What is our return on investment? Gartner analyst Ed Thompson helps you deliver the right answers. by Gartner ThinkCast
19 min listen

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Gartner ThinkCast 166: The Intersection of AI & CX

Gartner ThinkCast 166: The Intersection of AI & CX

Description

Titles in the series (100)

More Episodes from Gartner ThinkCast

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