Contactless payment systems like Apple Pay and Samsung Pay haven't caught on in the West like they have in China. What UX issues are holding them back? What features might entice them to use them more? Chris and Lisa discuss their recent research on contactless payments and in Condensed Soup, Chris talks about his memorable coffee-buying experience in China.
SA research on https://www.strategyanalytics.com/access-services/ux-innovation/user-experience-strategies/reports/report-detail/driving-adoption-of-digital-wallets-and-contactless-payments (contactless payments)
Questions? Comments? Email us at UXSoup@strategyanalytics.com
https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn)
https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn)
https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)