The cost of a mishandled complaint can cost you thousands in lost revenue. And then there is a cost of damage control and reputation management. Angela Brown, The House Cleaning Guru says take responsibility for your actions. If customer satisfaction is the question accept responsibility and do a re-clean or offer a refund. If you break an item while house cleaning offer to fix it, or offer to pay for a replacement. The cost of a mishandled complaint is an angry customer who is social media savvy. And when customers are angry it magnifies complaints. Today's Ask a House Cleaner sponsors are Savvy Cleaner (Training for house cleaners and maids.) And Savvy Perks (an affordable benefits program for cleaning business owners and their cleaning staff. #Responsibility #SavvyPerks #AngelaBrown *** HOW DID WE DO? (Help us improve) *** Do you like Kristin’s editing of this video? https://savvycleaner.com/reviews/kristin-o Do you like Angela’s delivery of this video? https://savvycleaner.com/reviews/angela-brown *** MOST REQUESTED LIST OF CLEANING STUFF I USE *** https://www.Amazon.com/shop/AngelaBrown *** MORE VIDEOS ON THIS TOPIC *** 5 Step Process for Handling Complaints - Shep Hyken: Customer Service & CX Expert - https://youtu.be/gLRIW64ZcOo How to Handle Customer Complaints Like A Pro - Valuetainment - https://youtu.be/kx7-S9jvVXM I Was Seduced by Exceptional Customer Service | John Boccuzzi, Jr. | TEDx Talks - https://youtu.be/GH1TXfQSwUQ How to Provide Extraordinary Customer Service: The Fred Factor - Mark Sanborn Official Booking Site - https://youtu.be/4GKQ9kTnSg4 What is customer service? The 7 Essentials to Excellent Customer Service - David Brownlee - https://youtu.be/tn0veQ7_stI *** GOOD KARMA RESOURCES FROM THIS EPISODE *** These good karma links connect you to Amazon.com and affiliated sites that offer products or services that relate to today’s show. When you click on the links and buy the items you pay the exact same prices or less than if you found the links on your own elsewhere. The difference is that we make a small commission here at the show for sharing these links with you. So, you create good karma by supporting 8 families who work on this show. Hug Your Haters: How to Embrace Complaints and Keep Your Customers - https://amzn.to/2RnNxIO WTF?! (Willing to Fail): How Failure Can Be Your Key to Success - https://amzn.to/2Pdgg0m The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service - https://amzn.to/2DOdDfY Customer Service Tip of the Week: Over 52 ideas and reminders to sharpen your skills - https://amzn.to/34RnxJM Raving Fans: A Revolutionary Approach to Customer Service - https://amzn.to/2YgrCot *** CONNECT WITH ANGELA ON SOCIAL MEDIA *** LinkedIn: https://www.linkedin.com/in/savvycleaner/ Facebook: https://Facebook.com/SavvyCleaner Twitter: https://Twitter.com/SavvyCleane Instagram: https://Instagram.com/SavvyCleaner Pinterest: https://Pinterest.com/SavvyCleaner *** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com *** HOUSE CLEANING TIPS VAULT *** (DELIVERED VIA EMAIL) - https://savvycleaner.com/tips   *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** VRBO AIRBNB CLEANING FACEBOOK GROUP *** https://www.facebook.com/groups/VRBO.Airbnb.Cleaning/ *** LOOKING FOR WAY TO GET MORE CLEANING LEADS *** https://housecleaning360.com *** WHAT IS ASK A HOUSE CLEANER? *** Ask a House Cleaner is a daily show where you get to ask your house cleaning questions and we provide answers. Learn how to clean. How to start a cleaning business. Marketing and Advertising tips for your cleaning service. How to find top quality house cleaners, housekeepers, and maids. Employee motivation tactics. Strategies to boost your cleaning clientele. Cleaning company expansion help. Time-saving Hacks for DIY cleaners and more