How do you deal with a dissatisfied customer? You did a maintenance clean and they are expecting a deep clean. Do you give their money back? Go back to reclean? How do you stay in business (and make a profit) while managing unhappy customers? Today's #AskaHouseCleaner sponsor is #SavvyCleaner training and certification for house cleaners and maids. (https://savvycleaner.com/join) And your host today is #AngelaBrown *** CONTENTS OF THIS SHOW *** 0:00 - Intro - Meet Angela Brown, The House Cleaning Guru 0:20 - How do you deal with a dissatisfied customer? 1:01 - How do you clarify expectations with a customer? 1:27 - What to do when bidding the job 2:09 - Why is it important to agree on expectations? 3:01 - Who is your real competition? 3:30 - One question to ask every customer 4:03 - Streamline your success for every job 4:40 - How to never do a call back again 5:30 - Why you should explain "how you clean." *** PROMISED LINKS AND GOOD KARMA RESOURCES *** Strategic Customer Service - https://amzn.to/2Q5Ma2S Exceptional Service, Exceptional Profit - https://amzn.to/3t40rMd Amaze Every Customer Every Time - https://amzn.to/3mv8O0M Define and Deliver Exceptional Customer Service - https://amzn.to/3dO0VQ6 Customer Service Training 101 - https://amzn.to/320eg29 These good karma links connect you to affiliated sites that offer products or services that relate to today’s show. As an Amazon Associate, I earn from qualifying purchases. Your support pays our production costs to bring you these free daily tips. THANK YOU. *** MORE VIDEOS ON THIS TOPIC *** Customer Service Vs. Customer Experience - Valuetainment - https://youtu.be/bL_D-qyva0c Why Customer Service Matters - Litmos Heroes - https://youtu.be/nxtaMdu55Ug How to give great customer service: The L.A.S.T. method - Learn English with Emma - https://youtu.be/dnpMqQnt8WY The 7 Essentials To Excellent Customer Service - David Brownlee - https://youtu.be/tn0veQ7_stI *** RATE THIS SHOW *** https://sotellus.com/r/savvy-cleaner *** RATE THIS PODCAST *** https://ratethispodcast.com/askahousecleaner *** TRAINING & CLEANING CERTIFICATION*** https://savvycleaner.com/join *** MOST REQUESTED LIST OF CLEANING STUFF I USE *** https://www.Amazon.com/shop/AngelaBrown ***FUNNY CLEANING SHIRTS – THANK YOU GIFTS FOR MAIDS*** Daily Giveaway - https://funnycleaningshirts.com *** CONNECT WITH ANGELA ON SOCIAL MEDIA *** LinkedIn: https://www.linkedin.com/in/savvycleaner/ Facebook: https://Facebook.com/SavvyCleaner Twitter: https://Twitter.com/SavvyCleaner Instagram: https://Instagram.com/SavvyCleaner Pinterest: https://Pinterest.com/SavvyCleaner *** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** http://amzn.to/2xUAF3Z *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** VRBO AIRBNB CLEANING FACEBOOK GROUP *** https://www.facebook.com/groups/VRBO.Airbnb.Cleaning/ *** LOOKING FOR WAY TO GET MORE CLEANING LEADS *** https://housecleaning360.com *** WHO IS ANGELA BROWN, THE HOUSE CLEANING GURU? *** Our host, Angela Brown, a professional house cleaner for 25 years, ran and managed one of the largest independently owned cleaning companies in the Southeast United States. She is the CEO and founder of Savvy Cleaner Training for House Cleaners and Maids. *** SPONSORSHIPS & BRANDS *** We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry read this: https://savvycleaner.com/product-review *** THIS SHOW WAS SPONSORED BY *** SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com MY CLEANING CONNECTION – Your hub for all things cleaning – https://mycleaningconnection.com SAVVY PERKS – Employee Benefits for Small Business Owners – https://savvyperks.com VRBO AIRBNB