A cleaning customer is overstepping boundaries and it's causing frustration for the house cleaner. Join House Cleaning Guru, Angela Brown,  in this episode of Ask a House Cleaner, where she tackles a common problem faced by house cleaners. Learn how to handle this situation with confidence and get tips on setting clear boundaries. Don't miss this informative episode filled with helpful insights and advice. Today's #AskaHouseCleaner sponsor is #SavvyCleaner training and certification for house cleaners and maids. (https://savvycleaner.com/join) And your host today is #AngelaBrown (https://g.page/r/CbMI6YFuLU2GEBI/review) *** CLEANING CUSTOMER OVERSTEPPING CHAPTERS *** 0:00 - Meet Angela Brown, the House Cleaning Guru 0:37 - Are clients cancelling when they are sick? 0:50 - Do clients add tasks at the last minute? 1:07 - Should you send an appointment reminder? 1:52 - Will a reminder encourage a client to cancel? 2:14 - If a client cancels, can you resell the timeslot? 2:36 - When a client cancels more than once, do they lose their slot? 2:57 - Should you have a cancellation policy? 3:12 - Does a surcharge help with cancellations? 3:25 - Are last minute add-ons a problem? 3:43 - What can you say to the client about charging for add-ons? 4:00 - How to charge for last minute add-ons? 4:36 - How do you prepare for having a pricing conversation? *** PROMISED LINKS AND GOOD KARMA RESOURCES *** Attitude Is Your Superpower: How to Create Incredible...Success - https://amzn.to/3DRbn7a The 5 Languages of Appreciation in the Workplace: - https://amzn.to/3lr3YFa Boundaries for Leaders: Results, Relationships... - https://amzn.to/40JysT5   NEW-Never Split the Difference (Lead Title) - https://amzn.to/3JVc5UN How to Start Your Own House Cleaning Company: - https://amzn.to/3jOF7e7 (When available, we use affiliate links and as Amazon Associates we earn a commission on qualifying purchases.) *** RATE THIS SHOW ***  https://sotellus.com/r/savvy-cleaner   *** RATE THIS PODCAST ***  https://ratethispodcast.com/askahousecleaner  *** TRAINING & CLEANING CERTIFICATION*** https://savvycleaner.com/join *** MOST REQUESTED LIST OF CLEANING STUFF I USE *** https://www.Amazon.com/shop/AngelaBrown  *** CONNECT WITH ANGELA ON SOCIAL MEDIA *** YouTube: https://www.youtube.com/@AskAngelaBrown Facebook: https://Facebook.com/AskAngelaBrown Twitter: https://Twitter.com/AskAngelaBrown Instagram: https://Instagram.com/AskAngelaBrown Pinterest: https://Pinterest.com/AskAngelaBrown Linkedin: https://www.linkedIn.com/in/AskAngelaBrown TikTok: https://www.tiktok.com/@AskAngelaBrown Store: https://amazon.com/shop/AngelaBrown *** GOT A QUESTION FOR A SHOW? *** Please email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com  *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** https://amzn.to/3jHk4GL *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** VRBO AIRBNB CLEANING FACEBOOK GROUP *** https://www.facebook.com/groups/VRBO.Airbnb.Cleaning/ *** LOOKING FOR A WAY TO GET MORE CLEANING LEADS *** https://housecleaning360.com *** SPONSOR A CLEANER - SAVVY CLEANER SCHOLARSHIP FUND ***  Each year Savvy Cleaner gives away scholarships to the Savvy Cleaner Network, which includes training for house cleaners and maids, group coaching, and 24/7 network support. This trains them in personal protective equipment, chemical safety, cleaning equipment between jobs, how to clean techniques, and more. If you find value in this show and you want to pay it forward, you can sponsor a cleaner here:  Give: https://savvycleaner.com/scholarship-fund Apply - https://savvycleaner.com/scholarship-application *** SPONSORSHIPS & BRANDS ***  We do work with sponsors and brands. If you are interested in working with us and you have a product or service that makes sense for the cleaning industry, here's how to work with us -https://savvycleaner.com/brand-deals ***