36 min listen
TEI 251: Use Airbnb’s customer experience journey to create an outstanding experience for your products – with Joseph Michelli, PhD
FromProduct Mastery Now for Product Managers, Leaders, and Innovators
TEI 251: Use Airbnb’s customer experience journey to create an outstanding experience for your products – with Joseph Michelli, PhD
FromProduct Mastery Now for Product Managers, Leaders, and Innovators
ratings:
Length:
35 minutes
Released:
Oct 14, 2019
Format:
Podcast episode
Description
Product managers can build trust and provide “service with heart” Dr. Joseph Michelli joined us a couple years ago in episode 147 to tell us how to create a great customer experience. This is his area of expertise and he has helped many organizations make better customer experiences. He is known by his many books […]
Released:
Oct 14, 2019
Format:
Podcast episode
Titles in the series (100)
TEI 202: How smart product leaders are leading transformation in their organization – with Kyle Nel: Using science fiction and storytelling to reshape company culture from the inside out Product managers and leaders can have a dramatic influence on an organization. Our influence extends beyond the revenue generated by the products we help create. by Product Mastery Now for Product Managers, Leaders, and Innovators