Despite the fact that 55% of our time is spent listening, deep listening is a skill that only 2% of people really grasp. Oscar Trimboli, Professional speaker, mentor, and author, joins hosts Peter Cappelli and Greg Shea on In the Workplace to discuss his book on how we can practice and apply deep listening, and how doing so can prevent miscommunications and their effects in the workplace such as job turnover and lost sales. See acast.com/privacy for privacy and opt-out information.