30 min listen
#NewPodcast: Conversations that Matter
FromB2B Growth
ratings:
Length:
5 minutes
Released:
Sep 1, 2020
Format:
Podcast episode
Description
On The Conversations That Matter Podcast, we discuss ideas and best practices to take your contact center agent and customer experience to the next level. You’ll hear exciting interviews with well-known thought leaders, experience compelling stories, and gain fresh new insights on contact center best practices. On this show, we don’t beat around the bush. We feature valuable conversations from industry experts who are passionate about sharing the best tools and strategies out there to engage customers, increase ROI, and bring back the human element to the customer experience. Episodes will feature topics such as: conversational AI, conversational service automation, agent productivity, leadership, mental health and more. In this episode of the #NewPodcast series, we share a part of the episode - Humanizing the Customer Experience: Recipes for Customer Success. Check out the new show here or in your favorite podcast player.
Released:
Sep 1, 2020
Format:
Podcast episode
Titles in the series (100)
#H2H 7: Which of the 6 Innovation Archetypes Are You? w/ Carla Johnson: This #H2H segment is an interview hosted by featuring , well-known storyteller, keynote speaker, author and expert on innovation. Carlos & Carla discuss how B2B companies can harness the power of innovation in their people... by B2B Growth