32 min listen
Something's Broken
FromREWORK
ratings:
Length:
23 minutes
Released:
Sep 22, 2020
Format:
Podcast episode
Description
Basecamp recently suffered three outages in a week. Programming lead Jeremy Daer and director of operations Troy Toman come on the show to discuss their approach to customer communication around these kinds of incidents. They talk about public accountability, mental health, and why the human side of incident response is just as critical as the technical details. (Read Jeremy's post and Troy's post on Signal v. Noise.)Show NotesTroy Toman on Twitter - 00:04Basecamp's policy on summer hours - 00:15Jeremy's Signal v. Noise post - 1:35Troy's Signal v. Noise post - 1:38Jeremy Daer on Twitter - 2:58Basecamp's status page showing its uptime percentages - 3:55The Big Integer incident was covered on Rework | in this Signal v. Noise post - 4:36
Released:
Sep 22, 2020
Format:
Podcast episode
Titles in the series (100)
Take A Stand: Business and politics tend to make uneasy bedfellows, but in these divisive times, even businesses that have historically stayed out of hot-button issues are coming off the sidelines. In this episode: An online florist tells racists to shop elsewhere; Ba by REWORK