This episode will save you organizational change agents a lot of time and grief.  Have you ever been charged with leading change?  Ever wondered why the path was never as smooth as the plan?  Short answer: humans.  Nancy helps us to identify some of the major blockers of change, and how we reframe it.  She talks about empathy as the "Swiss Army knife" of change and how one little acronym (SCARF) can unlock your understanding of working better with humans.  This episode is chockfull of useful advice!

For more about Nancy, click here: https://www.csrcommunications.com/about-us/
Some of Nancy's favorite resources:
Influence
Pre-suasion
SCARF Model
Nonviolent Communication

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