Jennifer Outland split her professional careers between mental health counseling and hospitality before property management found her. Born and raised in Tennessee, Jennifer earned her Bachelor’s Degree in Psychology from The University of Tennessee and her Master’s Degree in Marriage and Family Therapy from East Tennessee State University. Jennifer started with Rand Property Management in August of 2015. In four short years at Rand she helped build the organization from 225 units to over 1,600, developed the Human Resources Department, and was promoted to Regional Manager in January of 2018. Jennifer currently lives in Knoxville with her husband and son.   She speaks with us about the ins and outs of property management, hiring quality staff and eating the frog.   www.randpropertymanagement.com   The Rundown Atlanta Bootcamp Scaling Up Getting Started in Property Management Ruth’s Chris Creepers Customer Service Hospitality Customer Experience Follow-Up Staffing The Digital Age Finding A Good Fit Training Takeover Challenges Hiring Common Errors The “Eeyore” Ethics Core Values Water Leaks Common Complaints Amenities KPIs Apartment Turns Horror Stories Mold Remediation Blue Ocean Strategy Psychology Eat the Frog PM Software Biggest Mistakes Upcoming Projects ADP NOI Scale Professionally And Personally   Subscribe to our Youtube Channel for lots of great content!   Get tickets to our next Multifamily Mastery Event in Orlando!