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Andie founder and CEO Melanie Travis: Investing in customer service is good business

Andie founder and CEO Melanie Travis: Investing in customer service is good business

FromThe Glossy Podcast


Andie founder and CEO Melanie Travis: Investing in customer service is good business

FromThe Glossy Podcast

ratings:
Length:
35 minutes
Released:
Oct 23, 2019
Format:
Podcast episode

Description

In 2016, Victoria's Secret dropped out of the swimwear market, a business worth $500 million to the company. That same year, Melanie Travis founded Andie Co., the direct-to-consumer swimwear company allowing consumers order, try on and send back as many swimsuits as they'd like. Regardless of a massive brand bowing out from the sector, Travis said, "There's room for competition. This is not a winner-take-all market." Instead, it's a market worth billions of dollars per year and growing.
"Swimwear is bigger than the men's shaving market, and God knows how many razor startups [there are]," Travis said.
Travis was on the Glossy Podcast to talk about how the direct-to-consumer model has worked to consumers' advantage, how a new equity model is "quietly" growing among DTC entrepreneurs and how Andie managed to not pay rent for the past two-and-a-half years.
Released:
Oct 23, 2019
Format:
Podcast episode

Titles in the series (100)

The Glossy Podcast is a weekly show discussing the impact of technology on the fashion and luxury industries with the people making change happen.