48 min listen
The story behind building Product Tours
FromThe Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
The story behind building Product Tours
FromThe Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
ratings:
Length:
24 minutes
Released:
May 16, 2019
Format:
Podcast episode
Description
We recently launched Product Tours, a simple tool to help teams create great user onboarding experiences. But the story of how this product came about is anything but simple. In this episode, our Product Education lead Phil Byrne, Director of Product Management Brian Donohue and Senior Product Manager Patrick Andrews talk about issues they had to address to build a compelling product and validate product market fit.
Released:
May 16, 2019
Format:
Podcast episode
Titles in the series (100)
Mike Davidson, Former VP of Design At Twitter by The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom