Dealing With Difficult Patients and Families

FromThe FreshRN Podcast with Kati Kleber

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Dealing With Difficult Patients and Families

FromThe FreshRN Podcast with Kati Kleber

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Length:

37 minutes

Released:

Feb 9, 2017

Format:

Podcast episode

Description

This episode discusses practical tips and tricks and personal experience dealing with frustrating, demeaning, demanding or rude patients and/or families. Music: "Keep My Cool" by Benj Heard.

Released:

Feb 9, 2017

Format:

Podcast episode

Titles in the series (100)

Pulling from their own personal experiences, three neurocritical care nurses discuss some of the most important tips for new graduate nurses. Hosted by Kati Kleber BSN RN CCCRN, Elizabeth Mills BSN RN CCRN, and Melissa Stafford BSN RN CCRN SCRN. Please see freshrn.com for more content for new nurses.

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Work Life Balance for New Nurses: This episode discusses how to structure your life outside of work so that you’re able to fully enjoy both your work life and your home life. Music: "Keep My Cool" by Benj Heard. by The FreshRN Podcast with Kati Kleber
28 min listen
Tips for Working Night Shift: This episode discusses very practical tips for learning how to live the night shift life from the perspective of current and former night shift nurses. We discuss eating and sleeping tips, to how to manage your nursing care on the night shift,... by The FreshRN Podcast with Kati Kleber
29 min listen
What to Expect During Your New Graduate Nursing Orientation: This episode discusses structure of a typical nursing orientation, what to expect, tips for working with a preceptor, what to do when you and your preceptor don’t get along, and how to acclimate yourself to the culture of a nursing... by The FreshRN Podcast with Kati Kleber
36 min listen
Central Venous Catheters 101: Basics for New Nurses: This episode discusses the basic information the bedside nurse should know related to central lines or central venous catheters. This includes things you should never do, things you should always do, when to be concerned, and how to educate your... by The FreshRN Podcast with Kati Kleber
43 min listen
Neuro Nurse Tips for Newbies, Part 3: Meds, Monitoring, Diagnostics, and Surgeries: This episode discusses some important meds (mannitol, hypertonic saline), different kinds of monitoring (ICP), diagnostics (CTA, MRI), and surgeries (craniotomies) that are pertinent to the neurocritical care patient. This episode is hosted by... by The FreshRN Podcast with Kati Kleber
54 min listen
Neuro Nurse Tips for Newbies, Part 2: Disease Processes: This episode discusses subdural and epidural hematomas, seizures, brain tumors, and diffuse axonal injury from the nursing perspective. This episode is hosted by three neuro ICU nurses. Music: "Keep My Cool" by Benj Heard. by The FreshRN Podcast with Kati Kleber
36 min listen
Dealing With Difficult Patients and Families: This episode discusses practical tips and tricks and personal experience dealing with frustrating, demeaning, demanding or rude patients and/or families. Music: "Keep My Cool" by Benj Heard. by The FreshRN Podcast with Kati Kleber
37 min listen
Working With Physicians: Tips for Nurses: This episode discusses some basics that are essential to understand when working with a medical team, including how they functions and their expectations from the nurse, rounding, common new grad mistakes when working with doctors, and our own... by The FreshRN Podcast with Kati Kleber
40 min listen
Tips for New Grads in the ICU: This episode we discuss characteristics of the intensive care nurse, normal expectations, critical thinking, advocacy, communication, and more. We dive into 8 tips for success for newbies in the ICU! This episode is hosted by 3 CCRN nurses, which is a... by The FreshRN Podcast with Kati Kleber
41 min listen
Nursing Report for Newbies: This episode discusses the basic nursing considerations for report, including etiquette, LDA’s, meds, alarm management, what to expect when giving and receiving report from various levels of care, and more. Music: "Keep My Cool" by Benj Heard by The FreshRN Podcast with Kati Kleber
25 min listen
Nursing Time Management: This episode discusses why time management is essential for every nurse to consider as well as practical tips for the floor and critical care environment. Music: "Keep My Cool" by Benj Heard. by The FreshRN Podcast with Kati Kleber
19 min listen
Delegation for New Nurses: This episode discusses the frequently challenging topic of delegation, specifically to nursing aides as well as colleagues. We’ll discuss tips and tricks, as well as the importance of building rapport. Music: "Keep My Cool" by Benj Heard. by The FreshRN Podcast with Kati Kleber
37 min listen
Diagnostics 101 for New Nurses: This episode discusses a basic differentiation and considerations for CT’s, MRI’s, and x-rays, as well as collecting and interpreting lab results. Music: "Keep My Cool" by Benj Heard. by The FreshRN Podcast with Kati Kleber
29 min listen
What To Do During a Code (For New Nurses): This episode discusses the warning signs of an impending code and when to get concerned. We also discuss rapid response situations and what to do in a code blue situation when you don’t know what to do. We also go over our first... by The FreshRN Podcast with Kati Kleber
36 min listen
What Nurses Need to Know About Sepsis: Welcome to Season 3 of the FreshRN Podcast. In this episode, Kati and Melissa interview Michael Ackerman DNS RN APRN-BC and Tom Ahrens, PhD RN FAAN on sepsis, priorities for the new nurse, and current sepsis treatment trends and recommendations. by The FreshRN Podcast with Kati Kleber
48 min listen
Intensive Care Devices: Part 1: Arterial lines, ventilators, central lines galore! Together with Acute Care Nurse Practitioner Sean Dent, Melissa and Kati discuss some tips and tricks for dealing with typical ICU devices by The FreshRN Podcast with Kati Kleber
21 min listen
Cardiac Nursing Tips: In this episode, we interview Nurse Nacole about her top tips for cardiac tips for new nurses. Music: “Keep My Cool” by Benj Heard. by The FreshRN Podcast with Kati Kleber
47 min listen
If It Wasn’t Documented It Wasn’t Done: This episode discusses practical tips and tricks for efficient, yet thorough documentation, as well as important things to consider that many do not realize. Music: "Keep My Cool" by Benj Heard. by The FreshRN Podcast with Kati Kleber
30 min listen
Dealing with Patient Deaths: This episode discusses how to practically deal with patient death as it is happening right in front of your eyes, how to support the patient’s loved ones, practical considerations, as well as our own personal stories and tips on how to emotionally... by The FreshRN Podcast with Kati Kleber
52 min listen
Nursing Pain Management Tips: This episode covers the important difference between pain management and pain elimination, patient education, appropriate assessment, a proactive approach to pain management versus reactive, and some essential definitions. Music: “Keep My... by The FreshRN Podcast with Kati Kleber
30 min listen
Understanding Nursing Leadership - an Interview with Megan Brunson: Ever wonder about how the bedside nurses work with nursing leadership? We interview a current practicing nursing supervisor, chain of command, and discuss how the bedside nurse can leverage leadership in various patient situations. by The FreshRN Podcast with Kati Kleber
38 min listen
Tips for New Grad Nurses on Resumes, Applications, and Interviews: This episode covers the essential aspects of landing a job as a new nurse; resumes, applications, and interviews. All three of the hosts have experience interviewing new graduates and we give you our insider tips on the process. Music:... by The FreshRN Podcast with Kati Kleber
41 min listen
Neuro Nurse Tips for Newbies, Part 1: When to Worry, Disease Processes: This episode discusses the main questions newbies to neuro have: if neuro changes are subtle, when do I worry? We also discuss common neuro disease processes including ischemic and hemorrhagic stroke, subarachnoid hemorrhage, intraventricular... by The FreshRN Podcast with Kati Kleber
55 min listen
Nursing Certifications - The What, Why, How, and When: Welcome to Season 3 of the FreshRN Podcast. In this episode, we interview Karen Kesten DNP APRN CCRN-K CCNS CNE, with the AACN about nursing certifications and why they are important to our profession, plus how to become certified. by The FreshRN Podcast with Kati Kleber
35 min listen
All Things Urinary Catheters: In this episode we talk all things urinary catheters... CAUTIs, tips, tricks, internal and external devices, and nursing considerations. Music: "Keep My Cool" by Benj Heard by The FreshRN Podcast with Kati Kleber
49 min listen
Code STEMI, Code Stroke, Code Sepsis: In this episode, Elizabeth (former code-team nurse) takes the lead in discussing what’s important for new nurses to know about STEMI, stroke, and sepsis. by The FreshRN Podcast with Kati Kleber
36 min listen
All Things Respiratory: Grab your nasal cannula and crank it up to 4L/min because in this episode, we interview Sean Dent who is an NP in acute care and discuss all things respiratory! by The FreshRN Podcast with Kati Kleber
52 min listen
Nurses Make Mistakes: Contrary to popular belief, nurses as not perfect. We make mistakes. In this episode, we discuss the mistakes we’ll never forget, as well as a few others. We also discuss some tips on how to deal with mistakes as a new nurse. Music: “Keep My... by The FreshRN Podcast with Kati Kleber
46 min listen
Dealing with a Negative Unit Culture, Bullies, and Confrontation: This episode discusses how to deal with a negative unit culture, the importance of emotional intelligence, self-inventory, how to respond to bullies, and confrontation. We talk empathy, sympathy, and more. Music: “Keep My Cool”... by The FreshRN Podcast with Kati Kleber
41 min listen
Nursing Interview Questions: The Good, the Bad, and the Ugly: In this episode Kati, Amber, and Chelsea sit down to discuss nursing interviews. We cover some very common interview questions, discuss good and bad answers, and learn what your interviewer is really thinking. by The FreshRN Podcast with Kati Kleber
66 min listen

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[Encore] The Ultimate Guide to Nursing Communication: A Mega Compilation: Previously, Kati had a series of episodes on nursing communication. This mega dose combines all episodes into one for easy listening! The topics include: How to talk to your nursing colleagues, CNAs, and medical unit receptionists and deal with... by The FreshRN Podcast with Kati Kleber
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[Encore] The Neuro Nursing Chronicles: A Masterclass from the Archives: In this episode, we are re-sharing our most popular neuro episodes from the archive in one massive episode. Kati Kleber, Elizabeth Mills, and Melissa Stafford (all experienced neuro ICU nurses) discuss: When to worry about your neuro patient The most... by The FreshRN Podcast with Kati Kleber
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Nurse Fatigue Triage: Resources & Tips for When You’re Tired of Nursing with Dr. Kate King: Almost two-thirds of nurses (62%) experience burnout in the U.S. And it’s especially common among younger nurses. In this episode, Kati interviews Dr. Kate King, an associate professor in the clinical psychology doctoral program at William James... by The FreshRN Podcast with Kati Kleber
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49 min listen
Straight from the Source: A Nurse Manager's Honest Career Advice: In today’s episode, we chat with Sheri Walsh, MSN RN, a highly experienced nurse manager of a cardiac progressive unit that has over 100 staff members. We pull back the veil between employee and manager and discuss things like: Reasonable and... by The FreshRN Podcast with Kati Kleber
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The Anxious Nurse’s Guide to Thriving in a High-Pressure Environment: In this episode, we dig into practical tips for functioning in a high-pressure environment, like the hospital, if you already deal with anxiety. We discuss: Nervousness vs. anxiety How to lower your baseline level of anxiety Routines to outsmart... by The FreshRN Podcast with Kati Kleber
46 min listen
Behind the Scenes of Oncology Nursing: Insights from Two Nursing Leaders at St. Jude's: In this episode of the FreshRN Podcast, Kati interviews Morgan Melancon MSN, RN, CCRN-K and Annabeth Davis, MSN, RN, NPD-BC. It's Part II of our two-part interview. Morgan is the director of Nursing Education and Professional Development at St. Jude... by The FreshRN Podcast with Kati Kleber
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23 min listen
What’s the Big Deal With Delirium? An Interview with Sarah from the Rapid Response RN Podcast: In this episode, I interview Sarah Lorenzini from the Rapid Response RN Podcast about delirium. We discuss a powerful experience Sarah had with delirium in the ICU, common mistakes new nurses make regarding delirium, and tidbits about new nurses... by The FreshRN Podcast with Kati Kleber
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[Partial Dose] "What Are Your Weaknesses?" How to Answer This Common Nursing Interview Question: In this mini episode, I discuss how to answer the common "what are your weaknesses?" interview question with confidence and without compromising credibility - all while coming off authentic and honest. To check out my full nurse resume and interview... by The FreshRN Podcast with Kati Kleber
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Nurses Arrested After Missing Dressing Changes: On Dec 5, 2022, two LPNs in South Carolina were arrested after dressing changes were not performed on two vulnerable adults from Sept. 9-11, 2022 resulting in worsening of their health. In this video, I SBAR the situation, why it may have led to... by The FreshRN Podcast with Kati Kleber
13 min listen
Partial Dose: What to Say When a Patient Wants to Harm Themselves: [MINI-EPISODE] When a patient gets admitted to the hospital, we ask routine questions to assess risk for self-harm. But... what should you say when they say yes? I asked my husband (professional counselor, worked in mental health for 10+ years) for... by The FreshRN Podcast with Kati Kleber
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The Ideal NCLEX Prep Study Timeline: In this episode, Kati covers how to plan your time to successfully pass the NCLEX. She starts by outlining what to do during your last semester, laying the post-graduation groundwork, and how to practically structure your study time. This episode was... by The FreshRN Podcast with Kati Kleber
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4 Reasons Why Nurses Are Mean to Nursing Students: Has your clinical instructor or the primary nurse of your patient in clinical been cold or even rude to you? In this episode, Kati explores a few reasons behind it plus tips on how to deal with it. This episode is sponsored by Picmonic. Head to... by The FreshRN Podcast with Kati Kleber
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Dealing With Difficult Patients and Families

Dealing With Difficult Patients and Families

Description

Titles in the series (100)

More Episodes from The FreshRN Podcast with Kati Kleber

Related podcast episodes