The three legs of a successful business are;

Taking Care of the Customer
Taking Care of the Employees
Taking Care of the Profit

In this episode of Creating Disney Magic, Lee Cockerell explains what you can do to create a culture of customer service when your organization currently does not focus on the customer. 
Remember, employees are the company. Customers will view your company based on the experience they have with employees. 
You can connect with Lee on Twitter - @LeeCockerell
You can connect with Jody on Twitter - @jodymaberry
And you can connect with Lee and Jody on the Creating Disney Magic Facebook Page.