33 min listen
James Glazebrook at Support Driven Expo Europe 2019
FromREWORK
ratings:
Length:
18 minutes
Released:
May 28, 2019
Format:
Podcast episode
Description
In April, Basecamp Support team member James Glazebrook gave a talk at Support Driven Expo Europe about Everyone On Support. It's an all-hands program where Basecamp employees rotate through a day of working in customer service. James noticed the system—while well-intentioned—wasn't working properly, and set out to fix it. And that, as James himself might say, is pretty metal.
Released:
May 28, 2019
Format:
Podcast episode
Titles in the series (100)
Workaholics Aren't Heroes: Being tired isn't a badge of honor. There, we said it. We've been saying this for a while now, because our culture loves to glorify toiling long hours for its own sake and we think that leads to subpar work and general misery. In this episode, we talk to by REWORK