Customer support is the key part of user experience. But how do you handle it right? Our guest today is Alex Yumashev, the founder of JitBit Helpdesk, who has been in this industry for many years. You'll learn why customer support can't be a temporary job, how to approach it in a human way, and why even CEOs should still be doing support on a regular basis.
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Show Notes

JitBit Helpdesk — Alex's main product
HelpSpot — another helpdesk product by our fellow bootstrapper Ian Landsman
The Long, Slow SaaS Ramp of Death — the famous presentation by Gail Goodman (then we talk about her selling Constant Contact)
David Cancel, Jeff Bezos — advocate for senior staff members doing support
Inspectlet — software for tracking and recording user behavior
HelpSpot, HelpScout — great support blogs by other companies
Visit JitBit Helpdesk
Follow Alex on Twitter: @jitbit
Email Alex at alex@jitbit.com

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