Alex Fishman, the founder and CEO of Bugsee, a bug reporting tool for iOs and Android. Famous Five: Favorite Book? – The Hard Thing About Hard Things What CEO do you follow? –  Henry Worth Favorite online tool? – Gmail Do you get 8 hours of sleep?—I wish If you could let your 20-year old self, know one thing, what would it be? – "You want start playing in the startup ecosystem as early as possible when you have less commitments and less things to worry about"   Time Stamped Show Notes: 01:18 – Nathan introduces Alex to the show 01:31 – Bugsee is bug reporting tool for iOs and Android 01:51 – Bugsee provides video network and blog, leading out to the event 02:15 – You will not only know that the app crashed, but what led it to crash 02:50 – Bugsee is a SaaS model and they price based on the app size 03:19 – For an app that has 500K users, it will cost $500 03:40 – Bugsee provides different levels of value 04:33 – Average customer pay per month 04:45 – Bugsee started in January 2016 05:01 – Bugsee started charging in December 2016 05:20 – Bugsee has 1100 sign ups and 30% have used Bugsee 06:22 – Alex mentions why he calls users as customers, too 06:40 – Most customers are given free tier to continue using Bugsee 07:11 – New customers use the plan available 07:30 – The limitations of Bugsy's free plan 08:52 – Number of paying customers 09:20 – Bugsee is funded by K9 Ventures 09:33 – Bugsee has raised $1.2M 09:40 – Bugsee had a previous failed attempt 09:53 – The cap table had been reset by Bugsee 10:43 – The previous attempt was in July 2015 10:57 – Team size 11:05 – The team is remote 11:24 – The Famous Five   3 Key Points: Users are also customers, regardless of whether you sell them on something or not. Having a failed attempt does NOT mean you should give up. Start playing in startup field as early as possible and while you're still free of obligations. Resources Mentioned: Acuity Scheduling – Nathan uses Acuity to schedule his podcast interviews and appointments Drip – Nathan uses Drip’s email automation platform and visual campaign builder to build his sales funnel Toptal – Nathan found his development team using Toptal for his new business Send Later. He was able to keep 100% equity and didn’t have to hire a co-founder due to the quality of Toptal Host Gator – The site Nathan uses to buy his domain names and hosting for the cheapest price possible. Audible – Nathan uses Audible when he’s driving from Austin to San Antonio (1.5-hour drive) to listen to audio books. The Top Inbox  – The site Nathan uses to schedule emails to be sent later, set reminders in inbox, track opens, and follow-up with email sequences Jamf – Jamf helped Nathan keep his Macbook Air 11” secure even when he left it in the airplane’s back seat pocket Freshbooks – Nathan doesn’t waste time so he uses Freshbooks to send out invoices and collect his money. Get your free month NOW Show Notes provided by Mallard Creatives