What really ends up happening is there's a lot that doesn't get done. We've finally made it to a place where "not getting it done" is an option. Someone in your agency needs to be doing something to make sure people know who you are when you are not around. If not, someone else will diffidently be there for them and tell them everything they need to know. That's what I talk to Becky Taylor, Marketing Manager at Ohio Insurance Agents Association, about the thing agents tell her they do. P.S. Agency Nation University is a great place to let someone else in your agency learn how to do it.