How to Grow Your Home Care/Hospice Business: 5 Steps to Success in Growing Your Agency

By Cheryl Peltekis RN

According to the Bureau of Labor Statistics half of all new businesses fail during the first year. With the right planning, funding, and flexibility, businesses have a better chance of succeeding. Senior care businesses are at an advantage. There is a silver Tsunami of seniors coming our way. Cheryl will share with you 5 Steps to grow your in-home care, home health, or hospice agency. She will share some of the biggest mistakes that startups can make and teach you how to improve your chances of success. Welcome to the world of caring for others! Let your growth start now!

• Language: English
• Publisher: Balboa Press
• Release date: Jan 27, 2023
• ISBN: 9798765237304

Cheryl Peltekis RN

Cheryl Peltekis, RN has been in healthcare since the age of 13. She fell in love with Home Health Care in nursing school and knew she wanted to have her own agency. When she was 26, Cheryl opened her first company a Home Health Agency. 2 years later she opened her second company, a private duty organization, and in 2008, she opened her 3rd company, a Hospice. She is an infectious leader who makes working in post-acute settings look easy and fun. Cheryl spent 20 years running her agencies deficiency free. Today she speaks around the world at events. She is a National Speaker Association member and has a successful consulting company called Home Care Sales, where she helps organizations help get more patients services. This proud mother of 5 knows how to run a team, and has amazing stories that come to life when she shares them. This book is how Cheryl took her failing company, how she adopted a sales process, wrote a 52-wk sales plan, and how she coached her team members to build a business that was failitng and turned it around in under 10 months!

Book preview

Copyright © 2014 Cheryl Peltekis, RN The Solutionist.

All rights reserved. No part of this book may be used or reproduced by any means, graphic, electronic, or mechanical, including photocopying, recording, taping or by any information storage retrieval system without the written permission of the author except in the case of brief quotations embodied in critical articles and reviews.

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The author of this book does not dispense medical advice or prescribe the use of any technique as a form of treatment for physical, emotional, or medical problems without the advice of a physician, either directly or indirectly. The intent of the author is only to offer information of a general nature to help you in your quest for emotional and spiritual well-being. In the event you use any of the information in this book for yourself, which is your constitutional right, the author and the publisher assume no responsibility for your actions.

Any people depicted in stock imagery provided by Getty Images are models, and such images are being used for illustrative purposes only.

Certain stock imagery © Getty Images.

ISBN: 979-8-7652-3732-8 (sc)

ISBN: 979-8-7652-3731-1 (hc)

ISBN: 979-8-7652-3730-4 (e)

Library of Congress Control Number: 2022922688

Balboa Press rev. date: 01/26/2023

Contents

Dedication

Introduction

1 Who Am I, and Why Should You Listen to Me?

2 A Moment of Fear

3 The Beginning of a Lean, Mean Sales Machine

4 Our Journey Begins

5 The First Step: Study

6 The Second Step: Accounts and Accountability

7 Step Three: Lead

8 Expectations and Excellence

9 Success

10 Maintain Success

11 Replication and Conclusion

Bibliography

Dedication

I would like to dedicate this book to my family. To my loving husband, business partner, and best friend, Bill, thank you for all your love and support! To my five wonderful children, Eleni, Nicolette, Thomas, Alexandra, and Angela, I love you all so much. I am so proud of the adults that you have become. To my incredible parents, Mark and Shirley Hawkins, and my in-laws, Eleni and Athanasios Peltekis, I love you all. And to my wonderful sister, Denise, I couldn’t have done this without you. I would also like to thank all the great employees and patients who touched my heart over the years. Some of the best times in my life were in your company. Thank you!

Introduction

I never thought I would write a book. I always felt I was the worst writer ever to graduate from Cardinal Dougherty High School—but then something happened. I had something that I truly needed to share with other owners of homecare, hospice, and private duty companies. I realized that I had developed a process to grow any organization, and that I could replicate the process. I tried it at several agencies for free, and it worked. Once I was able to prove such success, I opened my own consulting company—Penta Care Consulting. The name is an acronym for my family: P–Peltekis, E–Eleni, N–Nicolette, T–Tommy, A–A-team, which is how we refer to Alexandra and Angela. The acronym is even in their birth order. Now I have joined Power Shot Training, and we’re part of a team that can truly transform any organization.

What happened to motivate a mom of five, who owns two businesses, four homes, multiple rental properties, and has more than one hundred employees, to stop and write a book? I want to show you how to transform your organization and your life—to give you the lifestyle