Navigating the Minefield: A Practical KM Companion

By Patricia Lee Eng and Paul J. Corney

This book was written for anyone who is interested in using their knowledge more effectively to optimize operations. This knowledge can be their own, that of the teams in which they work, or the knowledge of the wider communities and teams in which they participate.
Whether you are a recently appointed knowledge management (KM) staffer, an experienced KMer' who feels stagnant and stuck, or a senior manager with KM oversight responsibility looking for ways to improve the use of knowledge in your organization, this book was written for you. It is based on interviews with individuals who have created and managed successful KM programs around the world. The authors examine and analyze diverse KM programs and tactics, using quotes, insights, and stories to show why these programs are successful and how they improve both knowledge capture and knowledge flow.
The book examines 19 KM programs, including those at Airbus, ARUP, Cadbury Schweppes, Hewlett Packard (HP), the International Center for Tropical Agriculture, (CIAT), Lloyds Register Marine, NASA, MPM PETRONAS, U.K. National Health Service Digital, and the U.S. Army.

Praise for Navigating the Minefield:
"Having worked with Paul both in person and at workshops across the globe, I've found him to be an incredibly insightful individual. Paul has the rare ability to bridge varying points of view within a room, find the commonality, and carry the debate forward through insight and ingenuity. Patricia's experience working through the U.S. Nuclear Regulatory Commission is a fascinating read, and draws the depth of both knowledge management and an engineering background to the fore. This combination is felt throughout the read, and the incredible experience and expertise both Patricia and Paul bring is felt throughout the pages. The breadth of scope covered is truly compelling, illustrating not just innovative approaches towards cost savings and efficiencies from an organizational knowledge sharing sense, but also quality of life, quality of culture, and in a very literal sense, saving lives as illustrated through narrative regarding the U.S. Army. Navigating the Minefield is a fascinating read, and a must for the global knowledge professional."
Eric Hunterbr
Director of Knowledge, Technology, Innovation Strategies, Bradford & Barthel, LLPR
and Executive Director, Spherical Models, LLC

"Whether you are starting out in KM or have more KM experience, there is something for you in this KM companion. Some of the ideas were new to me and I found much to inspire my own KM efforts. It's good to learn lessons from other KMers, learning from both good and bad KM experiences.
What I like about this companion is that it has a range of realistic up-to-date examples both on how to start KM in an organisation and also how to sustain KM. The examples are drawn from 19 KM programmes from diverse organisations, from government and industry sectors from across the world, and provide great stories to encourage KM in organisations. There are useful anecdotes that you can reuse to sell KM in your organisation."
Karen McFarlane
CILIP Trustee, CILIP Board Chair
Former UK Government Head of Profession for Knowledge and Information Management
Books purporting to educate on the multi-dimensional subject of knowledge management often tend to polarise, over-emphasising the near-religious philosophical aspects of the discipline or over-engineering the technology driven tools and techniques.
"Eng and Corney have approached the subject from a practical perspective, looking through a selection of concise case studies for what works and what does not across an array of organisations worldwide. That their subject matter comes from multiple sectors across an international pool of organisations with clear multicultural challenges makes the stories documented that much more interesting and useful. As someone who set up the first massively successful knowledge management functions at one of the world's most prominent but

• Language: English
• Publisher: ASQ Quality Press
• Release date: Apr 21, 2017
• ISBN: 9781953079589

Book preview

Navigating the Minefield

A Practical KM Companion

Patricia Lee Eng and Paul J. Corney

ASQ Quality Press Milwaukee, Wisconsin

American Society for Quality, Quality Press, Milwaukee, WI 53203 © 2017 by ASQ.All rights reserved. Published 2017.Printed in the United States of America.

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Library of Congress Cataloging-in-Publication Data

Names: Eng, Patricia Lee, author. | Corney, Paul J., author.

Title: Navigating the minefield: a practical KM companion / by Patricia Lee Eng and Paul J. Corney.

Description: Milwaukee, WI: ASQ Quality Press, [2017] | Includes bibliographical references and index.

Identifiers: LCCN 2017005316 | ISBN 9780873899543 (hardcover: alk. paper)

Subjects: LCSH: Knowledge management.

Classification: LCC HD30.2 .E539 2017 | DDC 658.4/038—dc23

LC record available at https://lccn.loc.gov/2017005316

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Printed on acid-free paper

Acknowledgements

We would like to thank our interviewees, all of whom gave selflessly of their time and expertise to enable us to write this book. All of them were open and forthcoming about their successes, challenges, and roadblocks. Without their honesty and candor, we could not have gleaned the insights into the intricacies of doing KM that we did. Nor would we have been able to examine and break down the KM program progression and understand the various steps and stages one must go through to build a successful KM program. Frankly, we couldn’t have done this without them. Our interviewees are listed below in alphabetical order by last name. Our heartfelt thanks.

– Paul and Patricia

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About This Book

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Surveying the Minefield