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Understand the Message Student Manual
By MAPA G LLC
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How many times have you told someone, "You're not listening to what I'm saying?" Has anyone ever said that to you? Listening is as critical as sending clear messages for effective communication to occur. Misunderstandings lead to dissatisfied customers, disgruntled employees, poor hiring decisions, and diminished trust. Converse
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Understand the Message Student Manual - MAPA G LLC
TODAY’S LESSON
Employee engagement surveys continuously reveal communication as one of the top problems faced by companies. Consequently, organizations that work to improve communication skills of their leaders and employees are able to move the needle in a positive direction. Communication requires ongoing training and development for continuous improvement.
Miscommunication leads to distrust, reduces morale, and creates dysfunctional teams and business units. Often when someone hears the word ‘communication’ the first thing that comes to mind is speaking more effectively. While our ability to convey our message is a skill worth investing in; it is one part of the communication process. Listening for understanding is as critical as sending effective
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