Summary of Christopher D. Lee's Performance Conversations
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#1 Questions have a magical power that is not immediately obvious in their asking, but we all know they exist through our own personal experience. The right question asked at the right time can inspire, persuade, inform, insult, stop an argument, generate new ideas, solve problems, reveal motives, or cause action.
#2 Questions are useful for more than just gathering information. They can be used to improve the quality and quantity of work being performed. The Performance Conversations method is a new method of managing work that has the potential to boost every employee’s performance by harnessing the power of inquiry.
#3 The role of the supervisor is to multiply an employee’s effectiveness by providing the right guidance, support, direction, and encouragement. Questioning is the best tool available for this vital information exchange.
#4 Questions are a powerful form of communication. They can be used to galvanize action, teach lessons, generate innovative ideas, solve problems, or simply make an emphatic point. They help one control the dialogue in an easy manner.
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Summary of Christopher D. Lee's Performance Conversations - IRB Media
Insights on Christopher D. Lee's Performance Conversations
Contents
Insights from Chapter 1
Insights from Chapter 2
Insights from Chapter 3
Insights from Chapter 4
Insights from Chapter 5
Insights from Chapter 1
#1
Questions have a magical power that is not immediately obvious in their asking, but we all know they exist through our own personal experience. The right question asked at the right time can inspire, persuade, inform, insult, stop an argument, generate new ideas, solve problems, reveal motives, or cause action.
#2
Questions are useful for more than just gathering information. They can be used to improve the quality and quantity of work being performed. The Performance Conversations method is a new method of managing work that has the potential to boost every employee’s performance by harnessing the power of inquiry.
#3
The role of the supervisor is to multiply an employee’s effectiveness by providing the right guidance, support, direction, and encouragement. Questioning is the best tool available for this vital information exchange.
#4
Questions are a powerful form of communication. They can be used to galvanize action, teach lessons, generate innovative ideas, solve problems, or simply make an emphatic point. They help one control the dialogue in an easy manner.
#5
Mediators use questions effectively to resolve conflict. People feel listened to when they are asked questions, and being heard is important to feeling appreciated and understood. These feelings pave the way to resolving differences.
#6
Questions are powerful tools that can be used to change, act, react,