Surviving and Thriving in Waves of Change: For Healthcare Leaders

By Duke Rohe and Dutch Holland

This book can help you and your organization prosper during these times of change in the healthcare industry. This book will show you how to excel at leading change, which is an absolute requirement for executive success and the only way that organizations will be able to not only survive but also thrive in the days ahead.

The healthcare executives who are successful in the worlds of today and tomorrow will be the ones who can look at waves of change and see opportunity; who can design a vision and strategy for a more positive future for their organization; and who can implement their designs on target, on time, and on budget by capitalizing on the strengths of their organizations and their bright and dedicated associates who are devoted to perfect healthcare.

You dont have to be afraid of change any longer! Dutchs work offers entertaining and simple solutions that will help you move swiftly and efficiently through the growing pains of organizational change, says Ken Blanchard, author of The Secret and The One Minute Manager.

• Language: English
• Publisher: Xlibris US
• Release date: Jan 20, 2012
• ISBN: 9781465386861

Duke Rohe

Dutch Holland, PhD & Jim Crompton, MS ENG are highly regarded as “thought leaders” and as consultants who will tell it like it is. The authors’ collaboration combines management consulting experience in upstream with oil & gas domain expertise into important insights about creation of business value from digital technology. Jim and Dutch are both convinced that the Digital Engineer concept must be made a reality or the Big Crew Change will likely result in both “outdated roles” and replacements that may “fit the roles but not the digital future of the upstream business.”

Book preview

Copyright © 2012 by Dutch Holland, PhD and Duke Rohe.

Library of Congress Control Number: 2011919093

ISBN: Hardcover 978-1-4653-8685-4

Softcover 978-1-4653-8684-7

Ebook 978-1-4653-8686-1

All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without permission in writing from the copyright owner.

To order additional copies of this book, contact:

Xlibris Corporation

1-888-795-4274

www.Xlibris.com

83686

Table of Contents

Praise For The Author’s Previous Books . . .

Endorsements For Dutch Holland’s Book Red Zone Management: Changing The Rules For Pivotal Times

Dedication

A Note To The Reader

Preface

Healthcare Is Bracing For Change

Chapter One

Reader’s Digest Version Of The Book

Chapter Two

The Problems With Organizational Change

Chapter Three

The Conceptual Framework For Complete Change

Chapter Four

The Executive Change Model™: Direction And Balance

Chapter Five

The Senior Management Change Model™: Organizational Capabilities

Chapter Six

Middle Management Change Model™: Validation And Authorization

Chapter Seven

Supervisor-Employee Change Model (Standard Model Of Change™): Explain, Sustain, Train

Chapter Eight

The Surprise Ending

PRAISE FOR THE AUTHOR’S PREVIOUS BOOKS . . .

You don’t have to be afraid of change any longer! Change is the Rule offers entertaining and simple solutions that will help you move swiftly and efficiently through the growing pains of organizational change.

Ken Blanchard

Co-author, The One Minute Manager and Leadership by the Book

Change is definitely the rule in today’s health-care industry. The old paradigms just don’t work today, nor will they in the future. Dutch Holland offers some insightful thinking on how to manage change to create the new paradigms that all successful organizations will need in the 21st century.

Mark A. Wallace

President and Chief Executive Officer

Texas Children’s Hospital

Houston, Texas

What a great uncluttered roadmap for understanding, embracing, and leading change. We have trained over 10 million leaders worldwide, and change is their biggest challenge. This book should be next on their reading list!

Dr. Paul Hersey

Chairman

Center for Leadership Studies

Home of Situational Leadership

Multiple rapid changes, successfully executed, will be the key to the 21st century business. Dutch lays it out—change must be managed. To expect transformation without good management is a dream. This is a book that must be on the desk of a successful 21st century CEO.

Major General John S. Parker, M.D.

Commanding General

USA Medical Research and Material Command

Fort Detrick, MD

Dutch is the most down to earth change advocate I have met in my 35 years of struggling with change. Where else do you have a University of Texas, Ph.D. that will hit you about the head to get your attention? This book is another example of his get involved, make something happen and go-do approach to change. This is not academia, this is the real world!

Fred Hubbard

Sr. Vice President

Bell Helicopter Textron

Simple ideas often turn out to be winners. Dutch first introduced his simple winning concept ‘Run-the-business: Change-the-business’ to our organization more than seven years ago. Managers who understand how to organize and handle these roles have been the key to the successful transformation of our company.

David G. Birney, President

Solvay Polymers, Inc.

"I predict a long and successful run for Dutch’s Theater of Organizational Change entitled, Change is the Rule. Every manager who walks Dutch’s theater stage will be enlightened by this inspirational script and will be the true winner in the world of business change. Dutch has gelled his 30 years of experience and vision into this riveting tool. He has enabled leaders to understand the complexities and provide ways to control the most dynamic force of business – CHANGE. It’s like having my good friend Dutch whispering his sage guidance in your ear—no leader could receive any better help."

John Cusick

Vice President, Integrated Supply Chain

Florida Power and Light

A unique view of the change process containing action-oriented insights that escape many professional change agents and managers alike."

J. Timothy McMahon

Professor of Management

University of Houston

Organization change - on target, on time and on budget... what a concept! How easy it is to forget these fundamentals when we leap off the cliff of organizational change! The basics aren’t new - but they’re organized in a way that you want to slap yourself on the forehead and say why didn’t I think of that!

Katherine M. Tamer

Vice President and Chief Information Officer

United Space Alliance

Dutch Holland has written an excellent book on the process of change management. It is a useful and practical guide for all of us engaged in managing change. His style and wit make this an enjoyable read.

Pat Murray, President

Dresser Equipment

This book is concise, down-to-earth, and even entertaining. Practical, nuts-and-bolts type people, if they want to read only one book, should read this one to prepare for their next big organizational change.

Short, clear, and practical throughout. This book takes the mystery out of engineering successful organizational change. Excellent book!

John A. D’Angelo

Manager, Business Transformation Services

Schlumberger--GeoQuest

"Change is the Rule is a great help to a necessary, complex and frustrating challenge. Dutch hits the key issues for successful organizational change in an easy to read and understandable way. Chapter Four’s focus on a detailed vision is crucial for getting off to a good start. Chapter Nine, ‘Running the Business While Changing the Business’ is essential for lessons learned from others and understanding why many change efforts fail."

John V. Parziale

Senior Vice President

Planning & Technical Resources

Marathon Oil Company

As usual, Dutch is able to explain the chaos and mythology of corporate change with clarity, precision and humor. Sensitive to the ‘people side’ of the process, he offers a rational, structured and most importantly, doable approach to organizational change.

George Dempsey Ph.D.

Clinical-Management-Forensic Consultation

Psychology Service Corp.

Dutch Holland brings home the hard realities of change management and constructs a practical and thorough blueprint for change formed from successful application with many diverse clients. The methods described in his book and used by his firm work because they embrace, from first hand experience, the intricacies of how people effectively work with change and are boldly led through change.

Alan B. Markert

V.P. Finance

H.E. Butt Grocery Co.

Workers throughout most organizations understand, by now, that change is really the rule. Dutch Holland provides the clearest, most practical guidance imaginable on integrating the running of any business with implementing changes necessary to assure future success. His dual perspective of running the business while changing it is a simple, but powerful and inspiring model!

Burt Branstetter

Vice-President and General Counsel

Chevron U.S.A. Production Company

Dinosaurs who stifle progress and block success are roaming board rooms and corporate halls as a result of the tectonic shift brought on by the Internet. Dr. Holland has identified a basic universal management theme (change) and illuminated the path toward practical ways to lead toward and implement change.

Bette Ann Stead, Professor

College of Business Administration

University of Houston

"Dutch Holland, through his 30 years of experience as a businessman, sole-proprietor, entrepreneur and management consultant, has managed to assimilate a highly practical and common-sense approach to addressing change as a constant way of life in 21st century competitive business. Change Is The Rule will be among the required reading for my executive leadership team as we continue to drive for dramatic business growth and value creation for Texaco in the highly competitive domestic energy markets."

W. Robert Parkey, Jr.

President

Texaco Natural Gas Inc.

This excellent book provides an incredibly practical guide to the critical, necessary process of change. It has significant, tangible value for all organization managers and leaders.

Drew Alexander, President

Weingarten Realty Investors

This book is a must read for anyone trying to manage the change process. A work of art that tells the reader in easy to understand language how to manage the process. It will serve as a desk reference the manager or executive can and should use for a successful outcome. In a real life application, Marathon Ashland Petroleum LLC followed this process in forming a successful merger of two petroleum companies.

J. Louis Frank, President

Marathon Ashland Petroleum LLC,

Findlay, OH

Double Day Select Executive Program Book Club Alternate Selection

ENDORSEMENTS FOR DUTCH HOLLAND’S BOOK

RED ZONE MANAGEMENT: CHANGING

THE RULES FOR PIVOTAL TIMES

…a Red Zone loss could mean irrecoverable losses for your company. Among conditions that flag a Red Zone: major shifts in competitive strategy, mergers, culture changes, and implementation of new computer systems. Principles for success under Red Zone conditions include practical advice such as, Put the Best Players in the Game. Holland points out that if you select your organization’s best for the Red Zone and your key executives are not on that list,...you may want to do some re-staffing.

Red Zone Management pulls few punches, and its perspective is likely missing from many a boardroom.

Harvard Business School

Working Knowledge

These days we are constantly inundated with new books on the topic of management. However, Red Zone Management rises above the rest. It should be required reading for all managers, both to familiarize junior managers with the red zone management concept as well as to fine tune the inherent red zone management skills of senior managers.

Red Zone Management by Dutch Holland, Ph.D.

Mark A. Wallace,

President & CEO,

Texas Children’s Hospital

"Red Zone Management is a new, creative and comprehensive treatment of a complex and seldom understood subject. I could not put the book down until I had finished reading it. The book is packed with case histories of business success and failures with comments for why the outcome was as it was. In the past while being involved in a major merger, my company successfully utilized the principles described by Dutch. The results were that the whole was greater than the sum of the parts--a resounding success for the shareholders.

M. P. Corky Frank

President

Marathon-Ashland Petroleum

"Dutch has captured the essential elements for victory in critical, career changing events--The Red Zone. This book is a valuable, practical tool for all managers and leaders, and confirms for me why our company has relied on his advice for approaching 20 years."

Drew Alexander, CEO

Weingarten Realty

Dutch has scored a Super Bowl touchdown on the Field of Business with this dynamic, insightful and winning game plan. This play book is a must read for all levels of management to score against the combined effects of their toughest opponents: disruptive market factors and internal team weakness. Dutch is sending in the winning plays---learn them!!!"

John J. Cusick

LTG (USA,Ret.)

VP Integrated Supply Chain

Florida Power and Light

In our firms today we have great systems to get us close to the end zone but inevitably we have a very difficult time pushing across the goal line to score. All of that running up and down the field to pile up stats (EPS, growth by indiscriminate M&A, etc., etc.) do not give us real touchdowns (shareholder value). Red Zone Management brings real plays which if followed with training and discipline will score and score repeatedly.

Fred Hubbard

Senior Vice President

Bell Helicopter Textron, Inc.

First, Dutch Holland has a problem: he makes it all look too easy; he doesn’t complicate things enough. He keeps it simple—direct and to the point. The problem is, as a result, we