ISO 31000 A Complete Guide - 2020 Edition

By Gerardus Blokdyk

Is there a major disconnect in terms of quality and efficiency between different content and records management functions in the enterprise? Are the knowledge and management capabilities available to diversify or add another enterprise? Which options are the MOST relevant to assist in defining the Context? What is your process/plan for managing risk? When should a process be art not science?

Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.

Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make ISO 31000 investments work better.

This ISO 31000 All-Inclusive Self-Assessment enables You to be that person.

All the tools you need to an in-depth ISO 31000 Self-Assessment. Featuring 2215 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which ISO 31000 improvements can be made.

In using the questions you will be better able to:

- diagnose ISO 31000 projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices

- implement evidence-based best practice strategies aligned with overall goals

- integrate recent advances in ISO 31000 and process design strategies into practice according to best practice guidelines

Using a Self-Assessment tool known as the ISO 31000 Scorecard, you will develop a clear picture of which ISO 31000 areas need attention.

Your purchase includes access details to the ISO 31000 self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria:

- The latest quick edition of the book in PDF

- The latest complete edition of the book in PDF, which criteria correspond to the criteria in...

- The Self-Assessment Excel Dashboard

- Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

- In-depth and specific ISO 31000 Checklists

- Project management checklists and templates to assist with implementation

INCLUDES LIFETIME SELF ASSESSMENT UPDATES

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

• Language: English
• Publisher: 5STARCooks
• Release date: Sep 5, 2019
• ISBN: 9780655963721

Book preview

ISO 31000

Complete Self-Assessment Guide

The guidance in this Self-Assessment is based on ISO 31000 best practices and standards in business process architecture, design and quality management. The guidance is also based on the professional judgment of the individual collaborators listed in the Acknowledgments.

Notice of rights

You are licensed to use the Self-Assessment contents in your presentations and materials for internal use and customers without asking us - we are here to help.

All rights reserved for the book itself: this book may not be reproduced or transmitted in any form by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher.

The information in this book is distributed on an As Is basis without warranty. While every precaution has been taken in the preparation of he book, neither the author nor the publisher shall have any liability to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the instructions contained in this book or by the products described in it.

Trademarks

Many of the designations used by manufacturers and sellers to distinguish their products are claimed as trademarks. Where those designations appear in this book, and the publisher was aware of a trademark claim, the designations appear as requested by the owner of the trademark. All other product names and services identified throughout this book are used in editorial fashion only and for the benefit of such companies with no intention of infringement of the trademark. No such use, or the use of any trade name, is intended to convey endorsement or other affiliation with this book.

Copyright © by The Art of Service

http://theartofservice.com

[e-mail]

About The Art of Service

The Art of Service, Business Process Architects since 2000, is dedicated to helping stakeholders achieve excellence.

Defining, designing, creating, and implementing a process to solve a stakeholders challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.

Unless you’re talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions.

Someone capable of asking the right questions and step back and say, ‘What are we really trying to accomplish here? And is there a different way to look at it?’

With The Art of Service’s Standard Requirements Self-Assessments, we empower people who can do just that — whether their title is marketer, entrepreneur, manager, salesperson, consultant, Business Process Manager, executive assistant, IT Manager, CIO etc... —they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.

Contact us when you need any support with this Self-Assessment and any help with templates, blue-prints and examples of standard documents you might need:

http://theartofservice.com

[e-mail]

Included Resources - how to access

Included with your purchase of the book is the ISO 31000 Self-Assessment Spreadsheet Dashboard which contains all questions and Self-Assessment areas and auto-generates insights, graphs, and project RACI planning - all with examples to get you started right away.

How? Simply send an email to

[e-mail]

with this books’ title in the subject to get the ISO 31000 Self Assessment Tool right away.

You will receive the following contents with New and Updated specific criteria:

•The latest quick edition of the book in PDF

•The latest complete edition of the book in PDF, which criteria correspond to the criteria in...

•The Self-Assessment Excel Dashboard, and...

•Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

•In-depth specific Checklists covering the topic

•Project management checklists and templates to assist with implementation

INCLUDES LIFETIME SELF ASSESSMENT UPDATES

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Get it now- you will be glad you did - do it now, before you forget.

Send an email to [e-mail] with this books’ title in the subject to get the ISO 31000 Self Assessment Tool right away.

Purpose of this Self-Assessment

This Self-Assessment has been developed to improve understanding of the requirements and elements of ISO 31000, based on best practices and standards in business process architecture, design and quality management.

It is designed to allow for a rapid Self-Assessment to determine how closely existing management practices and procedures correspond to the elements of the Self-Assessment.

The criteria of requirements and elements of ISO 31000 have been rephrased in the format of a Self-Assessment questionnaire, with a seven-criterion scoring system, as explained in this document.

In this format, even with limited background knowledge of ISO 31000, a manager can quickly review existing operations to determine how they measure up to the standards. This in turn can serve as the starting point of a ‘gap analysis’ to identify management tools or system elements that might usefully be implemented in the organization to help improve overall performance.

How to use the Self-Assessment

On the following pages are a series of questions to identify to what extent your ISO 31000 initiative is complete in comparison to the requirements set in standards.

To facilitate answering the questions, there is a space in front of each question to enter a score on a scale of ‘1’ to ‘5’.

1 Strongly Disagree

2 Disagree

3 Neutral

4 Agree

5 Strongly Agree

Read the question and rate it with the following in front of mind:

‘In my belief,

the answer to this question is clearly defined’.

There are two ways in which you can choose to interpret this statement;

1.how aware are you that the answer to the question is clearly defined

2.for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.

A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.

After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the ISO 31000 Scorecard on the second next page of the Self-Assessment.

Your completed ISO 31000 Scorecard will give you a clear presentation of which ISO 31000 areas need attention.

ISO 31000

Scorecard Example

Example of how the finalized Scorecard can look like:

ISO 31000

Scorecard

Your Scores:

BEGINNING OF THE

SELF-ASSESSMENT:

Table of Contents

About The Art of Service10

Included Resources - how to access10

Purpose of this Self-Assessment12

How to use the Self-Assessment13

ISO 31000

Scorecard Example15

ISO 31000

Scorecard16

BEGINNING OF THE

SELF-ASSESSMENT:17

CRITERION #1: RECOGNIZE18

CRITERION #2: DEFINE:24

CRITERION #3: MEASURE:34

CRITERION #4: ANALYZE:43

CRITERION #5: IMPROVE:55

CRITERION #6: CONTROL:71

CRITERION #7: SUSTAIN:85

ISO 31000 and Managing Projects, Criteria for Project Managers:136

1.0 Initiating Process Group: ISO 31000137

1.1 Project Charter: ISO 31000139

1.2 Stakeholder Register: ISO 31000141

1.3 Stakeholder Analysis Matrix: ISO 31000142

2.0 Planning Process Group: ISO 31000144

2.1 Project Management Plan: ISO 31000146

2.2 Scope Management Plan: ISO 31000148

2.3 Requirements Management Plan: ISO 31000150

2.4 Requirements Documentation: ISO 31000152

2.5 Requirements Traceability Matrix: ISO 31000154

2.6 Project Scope Statement: ISO 31000156

2.7 Assumption and Constraint Log: ISO 31000158

2.8 Work Breakdown Structure: ISO 31000160

2.9 WBS Dictionary: ISO 31000162

2.10 Schedule Management Plan: ISO 31000164

2.11 Activity List: ISO 31000166

2.12 Activity Attributes: ISO 31000168

2.13 Milestone List: ISO 31000170

2.14 Network Diagram: ISO 31000172

2.15 Activity Resource Requirements: ISO 31000174

2.16 Resource Breakdown Structure: ISO 31000175

2.17 Activity Duration Estimates: ISO 31000177

2.18 Duration Estimating Worksheet: ISO 31000179

2.19 Project Schedule: ISO 31000181

2.20 Cost Management Plan: ISO 31000183

2.21 Activity Cost Estimates: ISO 31000185

2.22 Cost Estimating Worksheet: ISO 31000187

2.23 Cost Baseline: ISO 31000189

2.24 Quality Management Plan: ISO 31000191

2.25 Quality Metrics: ISO 31000193

2.26 Process Improvement Plan: ISO 31000195

2.27 Responsibility Assignment Matrix: ISO 31000197

2.28 Roles and Responsibilities: ISO 31000199

2.29 Human Resource Management Plan: ISO 31000201

2.30 Communications Management Plan: ISO 31000203

2.31 Risk Management Plan: ISO 31000205

2.32 Risk Register: ISO 31000207

2.33 Probability and Impact Assessment: ISO 31000209

2.34 Probability and Impact Matrix: ISO 31000211

2.35 Risk Data Sheet: ISO 31000213

2.36 Procurement Management Plan: ISO 31000215

2.37 Source Selection Criteria: ISO 31000217

2.38 Stakeholder Management Plan: ISO 31000219

2.39 Change Management Plan: ISO 31000221

3.0 Executing Process Group: ISO 31000223

3.1 Team Member Status Report: ISO 31000225

3.2 Change Request: ISO 31000227

3.3 Change Log: ISO 31000229

3.4 Decision Log: ISO 31000231

3.5 Quality Audit: ISO 31000233

3.6 Team Directory: ISO 31000236

3.7 Team Operating Agreement: ISO 31000238

3.8 Team Performance Assessment: ISO 31000240

3.9 Team Member Performance Assessment: ISO 31000242

3.10 Issue Log: ISO 31000244

4.0 Monitoring and Controlling Process Group: ISO 31000246

4.1 Project Performance Report: ISO 31000248

4.2 Variance Analysis: ISO 31000250

4.3 Earned Value Status: ISO 31000252

4.4 Risk Audit: ISO 31000254

4.5 Contractor Status Report: ISO 31000256

4.6 Formal Acceptance: ISO 31000258

5.0 Closing Process Group: ISO 31000260

5.1 Procurement Audit: ISO 31000262

5.2 Contract Close-Out: ISO 31000264

5.3 Project or Phase Close-Out: ISO 31000266

5.4 Lessons Learned: ISO 31000268

ISO 31000 and Managing Projects, Criteria for Project Managers:270

1.0 Initiating Process Group: ISO 31000271

1.1 Project Charter: ISO 31000273

1.2 Stakeholder Register: ISO 31000275

1.3 Stakeholder Analysis Matrix: ISO 31000276

2.0 Planning Process Group: ISO 31000278

2.1 Project Management Plan: ISO 31000280

2.2 Scope Management Plan: ISO 31000282

2.3 Requirements Management Plan: ISO 31000284

2.4 Requirements Documentation: ISO 31000286

2.5 Requirements Traceability Matrix: ISO 31000288

2.6 Project Scope Statement: ISO 31000290

2.7 Assumption and Constraint Log: ISO 31000293

2.8 Work Breakdown Structure: ISO 31000295

2.9 WBS Dictionary: ISO 31000297

2.10 Schedule Management Plan: ISO 31000300

2.11 Activity List: ISO 31000302

2.12 Activity Attributes: ISO 31000304

2.13 Milestone List: ISO 31000306

2.14 Network Diagram: ISO 31000308

2.15 Activity Resource Requirements: ISO 31000310

2.16 Resource Breakdown Structure: ISO 31000312

2.17 Activity Duration Estimates: ISO 31000314

2.18 Duration Estimating Worksheet: ISO 31000316

2.19 Project Schedule: ISO 31000318

2.20 Cost Management Plan: ISO 31000320

2.21 Activity Cost Estimates: ISO 31000322

2.22 Cost Estimating Worksheet: ISO 31000324

2.23 Cost Baseline: ISO 31000326

2.24 Quality Management Plan: ISO 31000328

2.25 Quality Metrics: ISO 31000330

2.26 Process Improvement Plan: ISO 31000332

2.27 Responsibility Assignment Matrix: ISO 31000334

2.28 Roles and Responsibilities: ISO 31000336

2.29 Human Resource Management Plan: ISO 31000338

2.30 Communications Management Plan: ISO 31000340

2.31 Risk Management Plan: ISO 31000342

2.32 Risk Register: ISO 31000344

2.33 Probability and Impact Assessment: ISO 31000346

2.34 Probability and Impact Matrix: ISO 31000348

2.35 Risk Data Sheet: ISO 31000350

2.36 Procurement Management Plan: ISO 31000352

2.37 Source Selection Criteria: ISO 31000354

2.38 Stakeholder Management Plan: ISO 31000356

2.39 Change Management Plan: ISO 31000358

3.0 Executing Process Group: ISO 31000360

3.1 Team Member Status Report: ISO 31000362

3.2 Change Request: ISO 31000364

3.3 Change Log: ISO 31000366

3.4 Decision Log: ISO 31000368

3.5 Quality Audit: ISO 31000370

3.6 Team Directory: ISO 31000373

3.7 Team Operating Agreement: ISO 31000375

3.8 Team Performance Assessment: ISO 31000377

3.9 Team Member Performance Assessment: ISO 31000379

3.10 Issue Log: ISO 31000381

4.0 Monitoring and Controlling Process Group: ISO 31000383

4.1 Project Performance Report: ISO 31000385

4.2 Variance Analysis: ISO 31000387

4.3 Earned Value Status: ISO 31000389

4.4 Risk Audit: ISO 31000391

4.5 Contractor Status Report: ISO 31000393

4.6 Formal Acceptance: ISO 31000395

5.0 Closing Process Group: ISO 31000397

5.1 Procurement Audit: ISO 31000399

5.2 Contract Close-Out: ISO 31000401

5.3 Project or Phase Close-Out: ISO 31000403

5.4 Lessons Learned: ISO 31000405

Index407

CRITERION #1: RECOGNIZE

INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.

In my belief, the answer to this question is clearly defined:

5 Strongly Agree

4 Agree

3 Neutral

2 Disagree

1 Strongly Disagree

1. What level of granularity of information is needed?

<--- Score

2. What situation(s) led to this ISO 31000 Self Assessment?

<--- Score

3. Who else hopes to benefit from it?

<--- Score

4. Is there a minimum set of languages that need to be covered by translation services?

<--- Score

5. Which of the positions on your chart would have a need for accounting information?

<--- Score

6. Can ISO 31000 be modified to meet the needs of large and multi-national organizations?

<---