Workflow and Business Process Management A Complete Guide

By Gerardus Blokdyk

Do several people in different organizational units assist with the Workflow and Business Process Management process? Can management personnel recognize the monetary benefit of Workflow and Business Process Management? Do you aggressively reward and promote the people who have the biggest impact on creating excellent Workflow and Business Process Management services/products? What are your key Workflow and Business Process Management indicators that you will measure, analyze and track? A compounding model resolution with available relevant data can often provide insight towards a solution methodology; which Workflow and Business Process Management models, tools and techniques are necessary?

This one-of-a-kind Workflow and Business Process Management self-assessment will make you the trusted Workflow and Business Process Management domain veteran by revealing just what you need to know to be fluent and ready for any Workflow and Business Process Management challenge.

How do I reduce the effort in the Workflow and Business Process Management work to be done to get problems solved? How can I ensure that plans of action include every Workflow and Business Process Management task and that every Workflow and Business Process Management outcome is in place? How will I save time investigating strategic and tactical options and ensuring Workflow and Business Process Management costs are low? How can I deliver tailored Workflow and Business Process Management advice instantly with structured going-forward plans?

There’s no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Workflow and Business Process Management essentials are covered, from every angle: the Workflow and Business Process Management self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Workflow and Business Process Management outcomes are achieved.

Contains extensive criteria grounded in past and current successful projects and activities by experienced Workflow and Business Process Management practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Workflow and Business Process Management are maximized with professional results.

Your purchase includes access details to the Workflow and Business Process Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria:

- The latest quick edition of the book in PDF

- The latest complete edition of the book in PDF, which criteria correspond to the criteria in...

- The Self-Assessment Excel Dashboard, and...

- Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

…plus an extra, special, resource that helps you with project managing.

INCLUDES LIFETIME SELF ASSESSMENT UPDATES

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

• Language: English
• Publisher: 5STARCooks
• Release date: Oct 22, 2018
• ISBN: 9780655486404

Book preview

About The Art of Service

The Art of Service, Business Process Architects since 2000, is dedicated to helping stakeholders achieve excellence.

Defining, designing, creating, and implementing a process to solve a stakeholders challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.

Unless you’re talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions.

Someone capable of asking the right questions and step back and say, ‘What are we really trying to accomplish here? And is there a different way to look at it?’

With The Art of Service’s Standard Requirements Self-Assessments, we empower people who can do just that — whether their title is marketer, entrepreneur, manager, salesperson, consultant, Business Process Manager, executive assistant, IT Manager, CIO etc... —they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.

Contact us when you need any support with this Self-Assessment and any help with templates, blue-prints and examples of standard documents you might need:

http://theartofservice.com

[e-mail]

Acknowledgments

This checklist was developed under the auspices of The Art of Service, chaired by Gerardus Blokdyk.

Representatives from several client companies participated in the preparation of this Self-Assessment.

Our deepest gratitude goes out to Matt Champagne, Ph.D. Surveys Expert, for his invaluable help and advise in structuring the Self Assessment.

In addition, we are thankful for the design and printing services provided.

Included Resources - how to access

Included with your purchase of the book is the Workflow and Business Process Management Self-Assessment Spreadsheet Dashboard which contains all questions and Self-Assessment areas and auto-generates insights, graphs, and project RACI planning - all with examples to get you started right away.

How? Simply send an email to

[e-mail]

with this books’ title in the subject to get the Workflow and Business Process Management Self Assessment Tool right away.

You will receive the following contents with New and Updated specific criteria:

•The latest quick edition of the book in PDF

•The latest complete edition of the book in PDF, which criteria correspond to the criteria in...

•The Self-Assessment Excel Dashboard, and...

•Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

•…plus an extra, special, resource that helps you with project managing.

INCLUDES LIFETIME SELF ASSESSMENT UPDATES

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.

Get it now- you will be glad you did - do it now, before you forget.

Send an email to [e-mail] with this books’ title in the subject to get the Workflow and Business Process Management Self Assessment Tool right away.

Your feedback is invaluable to us

If you recently bought this book, we would love to hear from you!

You can do this by writing a review on amazon (or the online store where you purchased this book) about your last purchase! As part of our continual service improvement process, we love to hear real client experiences and feedback.

How does it work?

To post a review on Amazon, just log in to your account and click on the Create Your Own Review button (under Customer Reviews) of the relevant product page. You can find examples of product reviews in Amazon. If you purchased from another online store, simply follow their procedures.

What happens when I submit my review?

Once you have submitted your review, send us an email at

[e-mail] with the link to your review so we can properly thank you for your feedback.

Purpose of this Self-Assessment

This Self-Assessment has been developed to improve understanding of the requirements and elements of Workflow and Business Process Management, based on best practices and standards in business process architecture, design and quality management.

It is designed to allow for a rapid Self-Assessment to determine how closely existing management practices and procedures correspond to the elements of the Self-Assessment.

The criteria of requirements and elements of Workflow and Business Process Management have been rephrased in the format of a Self-Assessment questionnaire, with a seven-criterion scoring system, as explained in this document.

In this format, even with limited background knowledge of Workflow and Business Process Management, a manager can quickly review existing operations to determine how they measure up to the standards. This in turn can serve as the starting point of a ‘gap analysis’ to identify management tools or system elements that might usefully be implemented in the organization to help improve overall performance.

How to use the Self-Assessment

On the following pages are a series of questions to identify to what extent your Workflow and Business Process Management initiative is complete in comparison to the requirements set in standards.

To facilitate answering the questions, there is a space in front of each question to enter a score on a scale of ‘1’ to ‘5’.

1 Strongly Disagree

2 Disagree

3 Neutral

4 Agree

5 Strongly Agree

Read the question and rate it with the following in front of mind:

‘In my belief,

the answer to this question is clearly defined’.

There are two ways in which you can choose to interpret this statement;

1.how aware are you that the answer to the question is clearly defined

2.for more in-depth analysis you can choose to gather evidence and confirm the answer to the question. This obviously will take more time, most Self-Assessment users opt for the first way to interpret the question and dig deeper later on based on the outcome of the overall Self-Assessment.

A score of ‘1’ would mean that the answer is not clear at all, where a ‘5’ would mean the answer is crystal clear and defined. Leave emtpy when the question is not applicable or you don’t want to answer it, you can skip it without affecting your score. Write your score in the space provided.

After you have responded to all the appropriate statements in each section, compute your average score for that section, using the formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the Workflow and Business Process Management Scorecard on the second next page of the Self-Assessment.

Your completed Workflow and Business Process Management Scorecard will give you a clear presentation of which Workflow and Business Process Management areas need attention.

Workflow and Business Process Management

Scorecard Example

Example of how the finalized Scorecard can look like:

Workflow and Business Process Management

Scorecard

Your Scores:

BEGINNING OF THE

SELF-ASSESSMENT:

Table of Contents

About The Art of Service9

Acknowledgments10

Included Resources - how to access10

Your feedback is invaluable to us12

Purpose of this Self-Assessment12

How to use the Self-Assessment13

Workflow and Business Process Management

Scorecard Example15

Workflow and Business Process Management

Scorecard16

BEGINNING OF THE

SELF-ASSESSMENT:17

CRITERION #1: RECOGNIZE18

CRITERION #2: DEFINE:25

CRITERION #3: MEASURE:37

CRITERION #4: ANALYZE:49

CRITERION #5: IMPROVE:59

CRITERION #6: CONTROL:71

CRITERION #7: SUSTAIN:82

Workflow and Business Process Management and Managing Projects, Criteria for Project Managers:107

1.0 Initiating Process Group: Workflow and Business Process Management108

1.1 Project Charter: Workflow and Business Process Management110

1.2 Stakeholder Register: Workflow and Business Process Management112

1.3 Stakeholder Analysis Matrix: Workflow and Business Process Management113

2.0 Planning Process Group: Workflow and Business Process Management115

2.1 Project Management Plan: Workflow and Business Process Management118

2.2 Scope Management Plan: Workflow and Business Process Management120

2.3 Requirements Management Plan: Workflow and Business Process Management123

2.4 Requirements Documentation: Workflow and Business Process Management125

2.5 Requirements Traceability Matrix: Workflow and Business Process Management127

2.6 Project Scope Statement: Workflow and Business Process Management129

2.7 Assumption and Constraint Log: Workflow and Business Process Management132

2.8 Work Breakdown Structure: Workflow and Business Process Management134

2.9 WBS Dictionary: Workflow and Business Process Management136

2.10 Schedule Management Plan: Workflow and Business Process Management139

2.11 Activity List: Workflow and Business Process Management141

2.12 Activity Attributes: Workflow and Business Process Management143

2.13 Milestone List: Workflow and Business Process Management145

2.14 Network Diagram: Workflow and Business Process Management147

2.15 Activity Resource Requirements: Workflow and Business Process Management149

2.16 Resource Breakdown Structure: Workflow and Business Process Management151

2.17 Activity Duration Estimates: Workflow and Business Process Management153

2.18 Duration Estimating Worksheet: Workflow and Business Process Management156

2.19 Project Schedule: Workflow and Business Process Management158

2.20 Cost Management Plan: Workflow and Business Process Management160

2.21 Activity