The Beginner's Guide to Management

By Sue Dwan

This book gives an overview of management, looks at management levels, the core five management functions and common management styles and approaches. It identifies important management skills and personal abilities, offers ideas on what to avoid doing, explores basic business etiquette and the path to competency.

• Language: English
• Publisher: Sue Dwan
• Release date: Dec 4, 2013
• ISBN: 9781311885906

Sue Dwan

Sue Dwan lives in New Zealand and has her own business. She is a professional certified coach (PCC), a management/business coach, writer (travel, educational and management) and ‘doer of interesting projects’, at clients' request. She has a particular interest in encouraging individuals to get their affairs in order before it is too late to do so and in 2014 wrote three PDF guidebooks on the topic: Clarify Your Intentions, Clear The Way and Wrap Up Your Business. When she isn't working with clients or tied to her desk, she's travelling or planning her next trip.

Book preview

The Beginner’s Guide to Management:

A resource for new supervisors, team leaders and entry-level managers

Sue Dwan

Dwan & Associates

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Smashwords Edition

Copyright 2013 Sue Dwan

Smashwords Edition, License Notes

This ebook is licensed for your personal enjoyment only. This ebook may not be re-sold or given away to other people. If you would like to share this book with another person, please purchase an additional copy for each recipient. If you’re reading this book and did not purchase it, or it was not purchased for your use only, then please return to Smashwords.com and purchase your own copy. Thank you for respecting the hard work of this author.

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Cover Image by Microsoft Office

Used with permission from Microsoft

Limitation of Liability

The general information and advice contained in this ebook is offered with the aim of assisting those interested in learning about management. The information is not intended as an exclusive solution, and Sue Dwan, Dwan & Associates Ltd, is not responsible for the application of the principles and steps taken in any undertaking.

Please note: New Zealand spelling, which is different from American spelling for some words, has been used throughout this text.

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Table of Contents

Introduction

Chapter 1 – The Beginning

Chapter 2 – Management Overview

Chapter 3 – Planning

Chapter 4 – Organising and Staffing

Chapter 5 – Leading

Chapter 6 – Controlling

Chapter 7 – What to Avoid

Chapter 8 – Basic Business Etiquette

Chapter 9 – The Path to Competency

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Introduction

One of my life’s passions is to make ‘management stuff’ easy to understand. Years ago, when I first stepped into a junior management role, I was left to my own devices. Through trial and error I eventually discovered how to manage staff and difficult situations; how to address historical, unresolved issues; and how to understand the connectedness between all the separate component parts that comprised a whole organisation. The experience propelled me to embark on a seven year educational journey through night classes and distance learning to discover what I didn’t know; confirm what I did know; and to understand the theory and principles behind good management practice.

Today I meet many first-time supervisors, team leaders and entry-level managers (collectively called ‘managers’ throughout this book) who were literally ‘dropped’ into their roles with little or no induction, training, coaching or support.

I encounter managers working under great pressure and under spoken and unspoken expectations that regardless of what happens, "they’ll just get on with it and pick it up as they