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Dr. Karl Thompson
My name is Karl Thompson, and I reside in Buford, Georgia. I completed the BBA degree in 1990 and, after twelve years, decided to advance my education and completed my MBA in 2006 and the DBA in 20...view moreMy name is Karl Thompson, and I reside in Buford, Georgia. I completed the BBA degree in 1990 and, after twelve years, decided to advance my education and completed my MBA in 2006 and the DBA in 2015 at the University of Phoenix.
I have been working in the telecommunication/service industry for over twenty years at various mid to high level positions such as customer service supervisor, service operations manager, system engineering manager and technical support manager, where I led several projects, which successfully improved processes, developed employees, and improved the customer experience. I spearheaded business development initiatives in a highly regulated industry consistent with the company's overall strategy (telecommunication) that significantly increased system capacity and cost savings of $500k–$1M and business development systems that resulted in savings of $250k/year.
I recruited, coached, and developed over one hundred employees with 80 percent retention in five years. I conducted training and development needs and served as a key member of leadership teams to formulate incentive/recognition programs as a motivational tool to drive the organization's strategic direction. I managed cross-functional teams to exceed objectives in KPI's performance metrics and conducted needs analysis to align goals with key business objectives in alignment with budgetary goals and timelines.
It has been a blessing to have a strong support system as well as a church family that helped in building the bridge to unity and spiritual bonding.view less
Books by Dr. Karl Thompson
Leadership Best Practices and Employee Performance: A Phenomenological Telecommunications Industry Study