Effective Listening Skills for Counsellors and Care Givers.

By Jimmy Henderson

Jimmy Henderson Brings You Effective Listening Skills
Learn Effective Listening Skills for Counsellors for Better Communication Outcomes

In today's rushed world, people hear, but they don't always listen. Do people ever accuse you of not listening? Do you feel as though you don't understand your loved ones? If you're a counsellor, or someone who wishes to better listen and communicate, this book is for you.

When patients come to you for counselling, they need to feel heard and understood. Most importantly, you need to hear them in order to help them reach the outcomes required for their mental health. Teachers, parents and caregivers have the added responsibility of caring for a loved one's well being and listening is a great way to build trust.

"Effective Listening Skills" is the answer for people who are interested in counselling, as well as teachers, nurses and other caregivers. However, it is also for ordinary people who wish to improve their communication and listening skills.

The book offers a brief background into human psychological and emotional needs. It also includes guidelines on important non-verbal communication skills, focusing specifically on simple listening skills, such as feedback and reflection, which can be adopted by any person, without necessarily being trained as a counsellor.

Learning effective listening skills can improve your relationships with people in your day-to-day life, and as a counsellor, it can improve counseling outcomes.

--- Effective Listening Skills is suitable to teenagers, young adults, and everyone who wishes to improve communication skills.
--- The subject matter is topical in a society where effective communication between people is very important.
--- The guide will also teach empathy, patience and tolerance in dealing with others.

Jimmy Henderson Hons BA (phil.) MA (psychology) Cert. Trauma Counselling has authored several useful guides based on his learning and experiences as a counselor. He is passionate about mental health and frequently teaches at conferences and seminars.

You can improve your communications and heal your relationships - Order Jimmy Henderson's Effective Listening Skills now!

• Language: English
• Publisher: MYeBook
• Release date: Jan 10, 2013
• ISBN: 9780620548670

Jimmy Henderson

Jimmy has an Honours degree in Philosophy (metaphysics), a post-graduate certificate in Trauma Counselling and a Master's' degree in Psychology from the University of South Africa. He is presently busy with his PHD in cognitive psychology. Jimmy has studied mind and spirit for over thirty years as a member of the Rosicrucian Order (AMORC) and is the published author of a number of books, e-books and many articles on the power of the mind, counselling and relationships. He and has spoken many times on local SA radio stations as a guest speaker on his books, as well as emotional/psychological issues, parenting and relationships. In his books and articles he combines psychological research with metaphysics and spirituality and it is this grounding that makes them unique. He is regarded as a specialist in human thinking and behaviour,having previously being an HR director and a service delivery programme-manager until his retirement. He has since worked part-time as a trauma counsellor for a large South African bank and also lectured at a local management school. He is presently also a distance (e-tutor) for the University of South Africa in psychology and has also been a volunteer Lifeline counsellor and trainer for many years. He believes that his purpose at this time is to help persons who are sincere in their striving for self-improvement and development to find their way along their particular path. In this way he also sees himself also as a teacher, having the ability to explain truth in a simple and practical way. He is available to give talks to groups in South Africa

Book preview

Introduction

This guidebook provides a number of proven verbal as well as non-verbal techniques and will be useful for counsellors, caregivers as well as anyone who wishes to improve their listening skills. The guide is based on current research as well as many years of counselling experience and provides images and a practical case study so that the reader can view the techniques in action within the proper context. For the purposes of this guide, the concepts and processes presented are framed within the context of counselling, but the same skills can be applied to effective listening by care-givers or to any social situation involving partners or friends.

Chapter one

Psychological and emotional needs

As an effective and empathetic listener, one should regard each person is an individual who has specific psychological and emotional needs and a highly personal story to tell. As a result of negative past experiences, people often have painful memories which translate into specific areas of resistance and it is important when listening to be open and fully responsive to changes in their emotional and psychological states which relate back to these experiences.

In counselling this is called ‘attending’ and involves three key aspects. The first is learning to observe and note any non-verbal communications which suggest the emotional and psychological state (feelings and thoughts) of the client and respond to these changes immediately. This response could include empathetic words (responses), encouragement, empowerment or even offering physical support during a moment of distress.

Second, we need to listen carefully to the story as it unfolds and show an empathetic understanding of what the client is sharing in terms