Press 1 for more anger: Americans are fed up with customer service
A new survey shows Americans are unhappy with the service they're getting — and are not afraid to let people know about it.
A recent survey shows Americans are more unhappy with the customer service they're getting than ever. The poor guy above has been on hold for 24 months (we assume — it's a stock photo).
Who are they? The thousands of Americans voicing their discontent with customer service. You can find them on basically any Yelp page out there.
- Plenty of industries have been upended by the pandemic, and it turns out that customer service and hospitality at large have declined in the eyes of many Americans.
- 74% of Americans say they've had product, which tracks satisfaction and incivility. The incidence of problems has more than doubled since 1976.
