Consumeractive
Can Virgin charge an early-termination fee?
LEAD CASE
Q At the beginning of January, Virgin told me it was putting up its prices in March. I don’t want to pay this increase and want to switch to a different provider, but I have nine months left on my contract for TV, broadband and landline phone. Virgin said I would have to pay a termination fee of around £240 if I cancelled, but I thought I could cancel without a charge if there’s a price rise. Am I right?
Duncan Hillcroft
It depends whether the price rise). For December 2020 the rate was 0.8 per cent. The January 2021 rate was released on 17 February (after we went to print).
