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Can Samsung charge me for assessing monitor?
LEAD CASE
I bought a £600 32in Samsung Odyssey G7 PC monitor (pictured) from Amazon in March 2021, which had a 24-month manufacturer’s warranty. In February this year, the monitor became faulty and was sent back to Samsung for what I was told would be a free repair. Then Samsung sent me an invoice, saying I had to pay £60 for an assessment and more for parts and repair. Do I have