Star letter

COMPENSATION CONSTERNATION

I love Business Traveller magazine, and I always read the letters where people have complaints about airlines and the magazine helps to get an answer. I never realised this same thing would happen to me.

Once a year, we take a trip to Europe for a skiing holiday. Throughout the years, flights have been cancelled due to bad weather, but we have always been put on another flight – either to the same destination on a later flight, or on to another destination where we might then have to get to our final destination by train or car. This year, four of us booked our flights from Copenhagen (CPH) to Innsbruck (INN) via Frankfurt (FRA) on a single booking through the Lufthansa website. Our first flight from CPH to FRA was with Lufthansa and the FRA-INN flight was with Austrian Airlines. Our Lufthansa flight was fine, but when we got to FRA, we found out our Austrian flight