NPR

The Many Requirements Of Hold Music, A Genre For No One

Hold music is camouflaged sound — it needs to obviously exist, while also barely doing so. Small wonder, then, that its biggest "hit" does none of that.
Hold music has a paradoxical purpose: Keep folks on the line, but don't draw their attention.

Someone is late for the conference call, so the music starts. "Well, I've been sitting here all day," the song begins, sort of croony, with a vaguely country affect — the kind of opening that leads you to expect there is, somewhere, an ex-lover who probably isn't coming back. A certain variety of pining. But then, a few bars in, a turn: "Yes I'm waiting on this conference call, all alone. And I'm on hold, yes I'm on hold... I hope it's not all day, ey!"

It's a panoptic experience, being on hold while listening to someone singing about being on hold. Depending how long it takes for someone else to join the call, you could be listening for awhile. The music builds as time goes on, culminating in a spoken verse that begins: "Well, let me tell you all a story / about a man who was on hold all day..." This unusually self-aware song is the default music for a conference call service called UberConference, where "I'm On Hold" plays on a loop for anyone

You’re reading a preview, subscribe to read more.

More from NPR

NPR4 min read
A Monarchy Reform Activist In Thailand Dies In Detention After A Hunger Strike
Netiporn Sanesangkhom, 28, was a member of the activist group Thaluwang, known demanding reform of the monarchy and abolition of the law that makes it illegal to defame members of the royal family.
NPR2 min read
Target Scales Back On Its LGBTQ+ Merchandise Ahead Of Pride Month 2024
In a statement to NPR, a spokesperson for the retail giant says it is committed to supporting the LGBTQ+ community year-round, not only during the month of June.
NPR3 min read
Trump Gets By With A Little Help From His Friends During New York Hush Money Trial
The courtroom has continued to be one of the main arenas for Trump's 2024 campaign, welcoming his allies from across the country in for a day of testimony.

Related Books & Audiobooks